The District Shop Manager is fiscally responsible for sales productivity and operational efficiency for all Equinox Shop locations in his/her designated territory. He/she is responsible for staffing positions and training them to operate Shops according to standard. Directs and motivates the sales team in their territory to ensure we provide the highest level of customer service to all Equinox members and guests.The District Shop Manager also takes direction from the Regional Manager, club management and the Retail Corporate team on business strategy and action plans, assisting them in ensuring maximum productivity and compliance with all company policies and procedures within their individual territory.RESPONSIBILITIES TALENT MANAGEMENT:Responsible for ensuring proper coaching, training and developing both new and tenured Shop MODs and Associates in their territory, managing the process by identifying top trainers on his/her existing team, and personally training each new employeeAssists Regional Manager, club management and the Retail Corporate team with hiring, training, coaching and development of Shop staffCreates a succession plan within the District/RegionSALES SERVICE:Achievement of assigned monthly sales goals for their DistrictCoaches and develops MODs and Shop Associates in selling tactics, tools and understanding key business metricsEnsures an unparalleled customer experience for all visitors to The Shop and to EquinoxActs in the best interest of the member when resolving issues related to The ShopMaintains knowledge of all club and Shop services, programs and productsUnderstands the member and demographic of each club in his/her territoryEngages in his/her local community, and assists Shop teams with doing the sameOPERATIONAL EXCELLENCE:Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policiesEnsures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasksAssists Regional Shop Manager, club management and/or the Retail Corporate team with scheduling and shift coverageCompletes/administers timely and thorough Shop Visit Audits, both formal and informal in nature.PRODUCT PRESENTATIONEnsures that both The Shop and the Shop staff is reflective of the company brand standards; i.e., through proper execution of merchandising and marketing direction, and through adherence to The Shop dress codeEnforces and maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockroomsEnsures Shops within territory are visually enticing through personal know-how, and through timely and complete communication with his/her Regional Shop Manager, club management and the Retail Corporate teamDECISION MAKINGSeeks creative solutions to challengesAdapts management style as neededAssesses and implements proper time management and activity during each visit to a store in his/her territoryPROFESSIONAL DIMENSIONBuilds effective relationships and partnerships with fellow employees, colleagues, supervisors and clientsMaintains working knowledge of happenings and general standards and practices outside of The Shop in other departments to encourage camaraderie and team spiritComplies with and enforces all company policies and procedures; embraces and supports company initiativesCommunicates clearly and effectively at all levels with both tact and diplomacyUnderstands when and how to self-assess and course-correctSuccessful through othersReceptive to feedback and able to modify as neededResolves personnel concerns fairly and in a timely manner