For Current Gilead Employees and Contractors: Please log onto your Internal Career Site to apply for this job. At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. We empower our leaders to step up, share ideas, listen, learn, and lead. We’re welcoming bright, diverse, and imaginative minds; we’re nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together. Job Description Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North, South and Central America, Europe, Africa, Asia and Australia. Gilead makes it a priority to increase access to its medicines for people who can benefit from them, regardless of where they live or their economic status. Gilead Sciences seeks an experienced individual to deliver growing demand supporting client focused systems across the enterprise. This involves communication with internal IT stakeholders, both client (business users) and infrastructure teams, along with IT leadership. This role requires combining technical/troubleshooting and leadership skills, working with platforms such as Microsoft, Apple, SaaS, as well as Printer Service Technology. The role will provide support services and guidance on platforms deployed and operating within the global infrastructure. This role will serve as a value-added member of the overall support organization and represent platform interests and assisting in developing its strategic direction. Job Responsibilities: Support, maintain, enhance platform and services deployed within the global enterprise platform per business and IT requirements. Partners with product managers and business leadership to verify business needs and requirements that must be met by platform solutions. Accountable for working with Business Process Owner (BPO), IT Security, IT Infrastructure, and compliance teams to ensure the solution meets all policy and regulatory requirements. Troubleshoot and resolve complex issues independently and/or in collaboration with others. Provide technical support guidance to projects, teams, and service providers, ensuring that new initiatives have dependencies or configuration needs that are appropriately enabled. Collaborate and interact effectively with a geographically distributed team. Develop and maintain standards and policies related to the environment. Document solutions and operating procedures and train personnel on executing in accordance with the procedures. Maintain cost and schedule plans for assigned tasks while applying technical support concepts and operating with minimal oversight. Evaluate and prioritize customer support cases. Communicate and solve end user problems via video conference, email, live chat, and face-to-face meetings. Prepare accurate and timely reports. Knowledge, Experience and Qualification: 6+ years’ relevant experience with BS / BA 4+ years’ relevant experience with MS / MA / MBA Extensive experience with Dell/Nutanix/VMware/EXSi/Stretch Cluster Experience with Kubernetes/Docker/Linux/Redhat is required. Experience with Citrix or RDS would be helpful Experience with AWS would be helpful Extensive experience with various system platforms to include but not limited to Windows, Linux, Apple OS, IOS, Printer technology platforms, and other enterprise platforms. Experience with virtualization and cloud platforms including AWS and Microsoft Azure would be Extremely helpful Exposure to CFR 21 Part 11, Computer System Validation and/or GxP compliance Excellent written and verbal communication skills are required Ability to work independently and manage multiple projects and priorities Customer and delivery focused. Self-Motivated with the ability to work independently. Industry in Pharmaceutical/Life Science industries is a plus Gilead Core Values: • Integrity (Doing What’s Right) • Inclusion (Encouraging Diversity) • Teamwork (Working Together) • Excellence (Being Your Best) • Accountability (Taking Personal Responsibility) The salary range for this position is: $130,220.00 - $168,520.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*. For additional benefits information, visit: ******** * Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact *****@******.com for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT PAY TRANSPARENCY NONDISCRIMINATION PROVISION Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For Current Gilead Employees and Contractors: Please log onto your Internal Career Site to apply for this job. Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.