SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. Reporting to the Manager of Professional Services, the Bilingual (Spanish) Enterprise Mobility Consultant will be responsible for implementing, supporting managing SOTI’s MobiControl Mobile Device Management Software Solution. Responsibilities Oversee technical support’s investigation on customer issues and escalate with internal product development teams as needed to resolve product issues Create or update documentation on product knowledge and processes Deliver training to large audiences, on site or via remote sessions Develop a good understanding of assigned enterprise customers’ business such as how mobility is used by their business and their future strategy for mobility Create or update documentation related to assigned enterprise customers such as business profiles, QBRs and change management docs Provide consultancy and guidance on a pre-scheduled basis in collaboration with the customer or Support team Complete goals as part of the yearly performance review Continued learning of new products and technologies Act as a point of escalation and advocate for assigned enterprise customers Deliver any additional services that are part of Enterprise Service Alongside aligned engineers, to contribute towards a high quality of service for your Enterprise customers, resulting in a positive NPS experience Work towards the continued retention and growth of your Enterprise customers Willingness to travel (up to 50%) to local and international locations as required Identify opportunities to effectively leverage SOTI Software across customers’ different business units during customer engagements Accurate logging of work progress and time Perform discovery calls to assess Professional Services offerings and deliverables Ability to deliver all Professional Services offerings Assist onboarding of new hires as required Perform any additional assigned tasks Qualifications Minimum 4+ years in advanced technical positions (implementation specialist, technical support, solutions architect), direct customer advocacy and engagement experience in post-sales or professional services functions and working in a complex IT environment Strong interest in mobility, solid understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple Windows Operating Systems Excellent problem solving, problem resolution analytical skills A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences Solid communication skills along with the ability to build and manage relationships with large enterprises Experience in technical documentation Ability to multitask and balance competing requirements Ability to train a variety of audiences on the use of SOTI software (in person or remotely) Excellent English verbal and written communication skills and fluency in any other languages are a plus Proactive and ability to work with minimal direct supervision Experience in MS SQL (scripting administration) Robust understanding of Networking concepts and principles (incl. TCP/IP, certificates, SSL/TLS, firewalls routing) Windows Server administration (LDAP/AD, services troubleshooting) #LI-AK1 If you want to bring your ideas to life, apply at SOTI today. We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People Culture at *****@******.net. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.