Role Profile The Technical Lead – Application Managment is responsible for the management of offshore Cross Functional (Shared L2) support team of multiple applications in London Clearing House which is part of LSEG Post Trade. ( Which includes 24x5 onsite cover and 24x7 cover with on-call support). This team will be responsible for support of respective Production, Pre Prod, Test functions which includes Investigating Incidents, supporting new changes/releases, problem investigations and performing general maintenance and administration (adhering to ITIL Practices). Must be self-motivating with the ability to priorities workload amongst the team. This role will also involve significant people management responsibilities including mentoring of offshore team members. Key Responsibilities Support of the LSEG Post Trade (LCH) applications which is a critical element of the London financial infrastructure. General Responsibilities Significant stakeholder management responsibilities with key contacts in 3rd Line Team, business teams and business management Management of shifts to ensure 24x5 onsite cover and 24x7 cover with on-call support. Own the incident management process and resolution of incidents raised within the production. Provide in-depth analysis in areas such as incident trends, mean time to recover and any other area where improvements need to be identified and remediated. Ensure the teams are meeting their respective SLAs and OLAs via regular reviews and ensure that any identified improvement steps are being progressed to meet agreed delivery dates Overseeing and managing service operations throughout its complete lifecycle. Ensure that all processes and documentation are adequate and effective to meet support and audit requirements. Provide weekly/monthly status reporting to the Stakeholders. To ensure effective, pro-active monitoring and management is in place for systems. Ensure the regular disaster recovery tests are carried out by the teams and that they meet the required standards/conditions Ensure that New Resources are onboarded to the Team by liaising with Talent Acquisition teams Ensure that the offshore team are adequately trained to support the Technology Operations infrastructure across different verticals. Lead on cross-service improvement initiatives, specifically improving processes around incident, problem and capacity management, and service transition. Enhance people and capability build up responsibility Service management (including ServiceNow) expertise build out Service improvements SPOC for business. Resolve Incidents and Problems Monitor Service Now for Incidents and Problems Analyse problems and work with L3/Dev team for suitable resolutions Apply resolutions following the LCH Change Management procedure Report current status to relevant business and IT teams Record progress of incident resolutions Follow documented incident management procedures Handling/Coordinating any issues with downstream/upstream applications Own the issue and drive it to closure Out of hours support/ On-call support Be available for overnight support of production services to ensure successful completion of processing Respond to overnight calls and deal with issues Support weekend releases and maintenance work Participate in Production out of hours activities such as Disaster Recovery exercises Consultancy Provide consultancy during design and implementation Act as subject matter experts for the applications Quality check potential changes Review development release packages prior to production deployment Provide benefit of experience in the business area and application PERSON SPECIFICATION Education: Degree educated, preferably in a technical discipline Required skills and experience Strong UNIX OS skills, Scripting skills (UNIX shell scripting, Python) Strong Oracle DB, Java based distributed platforms skills Experience working with DevOps Tools, AWS , Snowflake related Cloud Technologies (Preferred) Knowledge of Control M , IBM MQ ,Kafka (Preferred) Hands-on in version control repository (Ideally bitbucket) Understanding of product development lifecycle and methodologies　 Exposure to SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, DataDog, Service Now will be an added advantage Person Specification More than 5 years of experience working in a production Support/ L2/L3 Senior Role Previous technical team management experience. Experience in a Post Trade or Clearing service environment Familiarity with financial products and financial terms Strong ITIL knowledge. Excellent communication and interpersonal skills. Excellent data manipulation skills – highly proficient in the MS Office suite of products. Proficient in MIS and reporting tools. Strong account or relationship management experience Extensive and demonstrable problem-solving and decision-making capabilities. Strong negotiation / influencing skills able to overcome resistance and reach consensus and compromise in order to attain the required objective. Experience in giving presentations and chairing meetings Excellent analytical skills and problem-solving abilities Strong technical background in the core technologies with multiple years of experience At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume/CV LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Hear from people working across LSEG about their experience in a variety of areas. From technical innovations and use of data to volunteering and inclusion. Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.