Are you a dynamic and results-driven individual with a passion for service excellence? TOMRA Food is seeking a highly motivated Regional Service Manager to be a key player in our team. If you are ready to take on a leadership role and contribute to the success of our organisation, we want to hear from you.Role and Responsibilities:Drive for Achievement:Set the KPI targets in close cooperation with Regional Service Director, in line with the Strategic Plan.Monitor revenue information, implementing strategies to drive performance improvement.Develop and coach employees through management by objectives and annual performance reviews.Efficiency:Ensure operational successes are repeated and best practices are shared for excellence.Ensure that corrective action is taken where adverse variations to target achievement occur or inadequate performance is suspected. Instigate actions and strategies to bring about necessary improvements.Maintain accurate recording of parts, service times and invoicing in the Service Department/local hubs.Customer Service:Enhance the quality of commitment to customer service and retention throughfacility enhancements and improved technical skills.Proactively managecustomer escalations ensuring pain points are addressed systematically.Liaise regularly with Products Sales team in the region to share information and develop and executeand joint action plans.Team Leadership:Recruit, onboard, evaluate and develop team members.Communicateobjectives clearly, translating overall direction and strategy into meaningful and tangible actionsfor teams to achieve desired results.Ensureemployees are committed to the principles and ethics and that these form the basis of customer relation management.Establish and maintain daily workshop timekeeping and labour productivity records (service reports) to monitor the effective use of technician and productive labor.Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and comparisons with budgets.Establish and maintain a training needs analysis to provide satisfactory levels of knowledge, skill, job satisfaction, installed base coverage and cost-effective development of service personnel.Ensure all Health and Safety policies and procedures are adhered to.Regularly (as requested andrequired) inform management on projects, business and operations status, customers satisfaction and expectations, market conditions, etc.Manage subcontractors as required in the region.General Manager Responsibilities:Supervise day-to-day operations to ensure efficiency, productivity, and compliance with policies and regulations.Identify and manage risks that could affect the organisation's performance and reputation.Develop and implement risk mitigation strategies, ensuring legal and ethical boundaries are maintained.Safety and Quality:Promote a “Safety first” culture throughout the company, our customers, and our industry.Ensure adherence to safety and quality across all facets of our operation and customer delivery.Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits.Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as requiredIdentify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience.Organisation:Complete administrative tasks in an accurate and timely manner.Observe and comply with policies, procedures and quality management systems.Observe and comply with our code of conduct.Positively and actively support effective communication, encourage and provide constructive feedback.Support the overall organisational vision, values and culture.Any other reasonable duties as required.