Location(s): Puerto Rico City/Cities: Cidra Travel Required: Relocation Provided: No Job Posting End Date: June 18, 2023 Shift: Job Description Summary: CPS is a global organization that manages a network of 18 manufacturing plants across the globe, with plant focused roles reporting to local structures while other regional roles reporting to Supply Chain Services team. In big-sized OUs with significant volume, spread of countries and/or franchise/platform complexity, the Franchise Manager role is key to: Support the Customer strategic relationship led across the Region by the Customer Manager within 1-2 Franchise Units and the Bottling Partner Groups across the regions/platforms. This may represent managing the supply from 1 and up to 3 different Concentrate Plant Operations (CPS) delivering to Ship To multiple locations. Bottlers under remit may have high levels of complexity and unique products within its portfolio and may have highly evolved and complex supply models (e.g., multiple plant supplies + DPS elements). Focus of the role in include: Act as the main contact point at Franchise/Platform level for issue escalation and resolution (mainly Operational requirements), liaising across multiple supply chain partners to assure on-time in-full supply; in addition to working closely with the secondary supply point CPS Plant LT Functions Customer Manager/Director Support the monthly SOP process, connecting business requirements with supply chain capacities and capabilities; Help translating OU/FU/Platform/Bottlers requirements, issues and priorities into CPS actions assuring cost effectiveness performance; Fosters E2E value creation initiatives at Franchise level. Leads the CPS Customer Service processes: automation, standardization, improvement and optimization of activities; Ensures monthly operational CPFR meetings (Collaborative Partnership Forecasting and Replenishment) including service, quality, demand planning, productivity and inventory risks; Implements annual Customer Survey, supporting improvement action plans in conjunction with the plants; Manages Service Level Agreement with each plant and stakeholders. Will be required to develop capability in order to maintain and exceed agreed service levels to OUs Bottlers while leading innovative solutions to assure supply in a demanding market environment. Supports the relationships and routines to enable CPS to have a fully integrated involvement across our partners in Commercialization (Franchise, Platfrom, Bottler and CPS) to support and enable successful delivery of the Innovation and new strategic portfolios. KEY DUTIES AND RESPONSIBILITIES Lead the CPS relationship with assigned Franchise/Platform, ensuring alignment across OU. Act as the main contact point in relation to issue resolution and strategic implementations, assuring on-time in-full supply through collaboration across the Supply Chain Partners. Supports at Franchise Level all Global and strategic initiatives, ensuring the implementation of E2E value creation opportunities in collaboration with a multiple global Stakeholders network within Bottler, OU CPS (involving senior level management and using Agile methodologies). Support the SOP process between OU and CPS, connecting business requirements with supply chain capacities and capabilities. Lead demand planning collaboration process with Franchise Bottlers (from operational demand calls to strategic ESOP projects), ensuring relevant connection of sales forecasts actuals, providing real-time accurate information to allow optimal trade-offs to the CPS supply management team Supports translation of requirements/issues from Franchise/Platform Customers into CPS plant actions, leading conversations and problem solving involving multiple plants and multiple disciplines including (Quality, Finance, Transportation, Manufacturing, Product Commercialization, etc..), ensuring fast responses, effective sustainable solutions for the system. Coaches and develops the Customer Operational roles, supporting the business in assigned territories Standardize and automate Customer Services processes based on the CPS Transformation journey Works with Plant LT on business continuity function for the business when required. COMMUNICATION COMPLEXITIES Mainly local but potentially some virtual reporting structures, requiring Leadership skills to enable virtual team engagement and involve cross cultural management. Role involves high operational/short-term impact management but also involvement in deployment of Strategic long-term objectives and programs, proactively working with Franchise/Platform Customers, Bottling Systems and CPS Plants to assure the optimum supply/business models are in place to support changing priorities in a volatile competitive market. Frequent interaction with Bottlers and Operating Unit Managers across multiple functions (Finance, Technical, Supply Chain, Procurement, Planning, etc.). Plays a Key role in implementing the strategic and operational requirements, supporting End to End value creation opportunities. Leads Strategic escalations and communications across different cross-functional stakeholders including Bottlers OU Senior Management, CPS LT, Other SS functions, G2G/Procurement. Interacts with Plant GM and Functional LT’s - Key member of the Secondary CPS Supply Point LT. Works closely with teams across several sites to manage and prevent any customer service or supply issues to bottlers located in the geography while ensuring on-time in full- supply. QUALIFICATIONS RELATED EXPERIENCE University Degree in Business, Supply Chain or Technical related discipline augmented by a Post graduate degree (e.g., MBA). 5+ years’ experience in Customer Service or other related Supply Chain Area within multinational organization. Spanish - written and spoken English, with strong communication skills required. Ability to operate in multi-cultural environment. 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