Work Flexibility: Hybrid Job Description Who we Want: Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices. Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. What you will do: The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets. Make sure their assigned customers receive payments as per the established terms. Complete the daily worklist, following the appropriate collection strategy steps. Timely document, log and escalate unsolved disputes. Complete reports on the status of delinquent accounts and related collection efforts. In coordination with the Credit Team, take order release/hold decisions. Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments. Timely escalate large collection or reconciliation issues. Identify and address payment concerns and red flags before they become problems. Work with other Invoice-to-cash teams to improve processes Contribute to accurate customer master data elements Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records Comply with all internal control procedures to ensure accurate financial records. Performs other related work as assigned by management What you need: Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field Intermediate to advanced MS Office Suite Fluent spoken and written English (B2) Experience with collections-related systems (SAP, Oracle, Getpaid, or others) 2 – 3 years of relevant experience in a Collections role Ability to work well with cross-functional teams and multi-task Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively Travel Percentage: 10% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.