01.12.2023
Lead Associate - Operations
WNS Global Services
Centurion, NA, South Africa
Other High-Paying Jobs in Arica
Execute Master Data Management processing responsibilities within WNS’ contracted scope of work. Perform day-to-day MDM processing responsibilities within following Performance Measurement dimensions (Business as Usual competencies):Achieve monthly accuracy score of 99.5% for all individual MDM processing tasks performedb. Achieve monthly TAT score of 100% for individual processingc. Drive MDM Knowledge Management through scheduled/ad hoc training interventions with Telkom internal and external stakeholders/User groups/Suppliers. Zero instance of repeat processing error (identical error type) during a rolling quartere. Not more than 1 escalation during a rolling quarter.Additional Responsibilities and competencies (Above and Beyond):Refresh of Process SOPs/WIMs/Process Checklists with all recent process changes – once in every quarterb. Challenge existing MDM Process design, practices, and templates with a view to drive automation and continuous improvementc. Excellent written and verbal communication skills with a flair for training and coaching Telkom Business/End User/Sourcing stakeholders, as well as Telkom Suppliersd. Solid understanding of Preferential Procurement strategies and B-BBEE regulations to be able to drive optimum spend with preferred supplierse. Active participation in Community of Practice (CoP) sessions – from building of content and delivering process training to Telkom Sourcing/End User Community; once every quarterf. Ideate and implement 1 Process Improvement / Automation / Re-engineering initiative (E2E) bi-annuallyg. Uptake 2 Adhoc Reporting tasks within MDM function (currently performed by Grp Mgr.)
Apply to Job
Attention! You will be redirected to another site