Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description The primary responsibility of the Engineer - Systems Technical Support position is to remotely provide support for server and storage equipment located at customer sites. This position works extensively in the server environment. This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen. ESSENTIAL FUNCTIONS: This position focuses heavily on remote managed services for data centers located in manufacturing facilities. Possess technical expertise for compute environments and will be instrumental in bridging the industrial and information technology paradigms. This position supports modifying and maintaining Windows Server Operating Systems, Active Directory and Directory Services, and performance monitoring techniques on server software and hardware. The position supports a wide range of VMware products such as vCenter, ESXi versions 6.x+, HorizonView, vSAN and must have experience managing these environments in a production environment. Provides troubleshooting assistance remotely via telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers. Work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully. Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved. Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, work around, installation practices that create problems, etc. to improve customer satisfaction and acceptance. BASIC REQUIREMENTS: Bachelor's degree in engineering, computer science, information technology, computer programming, or similar. PREFERRED REQUIREMENTS: VMWare Certified Professional (VCP) preferred. A minimum of 2 years experience as a VMware engineer. Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN/vSAN architectures Extensive knowledge of the fundamentals of VMware solutions and related technologies. Excellent communication and collaboration skills. Exceptional analytical and technical aptitude. Great organizational, time management, and problem-solving skills. Availability to resolve urgent VMware environment problems outside of business hours. Familiarity with network and SAN switching technologies Good English reading, writing and verbal communication skills Able to work in a round-the-clock, global operation 7 days x 24 hours Strict adherence to company standards and procedures. Excellent trouble shooting skills SCOPE OF WORK / KNOWLEDGE SKILLS Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Experienced professional with a full understanding of area of specialization; resolves wide range of issues in creative ways and effective ways. Receives assignments in the form of objectives and determines the process by which to meet goals. DESIRABLE REQUIREMENTS: Ability to handle high pressure work conditions. Interested on Rockwell Automation technologies training Excellent Commercial Awareness Good Interface between Business Units Windows Server Certification 2012/2016/2019/2022+ (MSCE/MSCA/MCITP/MCP) VMWare Certification (VCA/VCP) Background and understanding of IT controls and compliance. Virtual Desktop Infrastructure (VDI) Experience (ACP ThinManager, HorizonView, etc.) Linux Experience Remote Application Publishing (Citrix, RDWeb, etc.) Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.) Understanding of ISA, ANSI, NEMA, NEC and NIST standards. Demonstrate Knowledge of Rockwell Automation Products Experienced in ANY OF THE FOLLOWING: PLC, SCADA, HMI, EtherNet/IP, especially programming, troubleshooting, design and installation. #LI-EV1 #remote Rockwell Automation, Inc. (NYSE: ROK) es líder mundial en automatización industrial y transformación digital. Conectamos la imaginación de las personas con el potencial de la tecnología para ampliar lo que es humanamente posible, lo que hace al mundo más productivo y sostenible. Con sede en Milwaukee, Wisconsin, Rockwell Automation emplea a aproximadamente 23.000 personas capaces de resolver problemas dedicados a nuestros clientes en más de 100 países. Para obtener más información sobre cómo estamos acercando The Connected Enterprise a la vida a las empresas industriales, visita www.rockwellautomation.com.