Engineer – Storage Backup Role description Responsible for administering the LSEG storage and backup infrastructure, ensuring enterprise storage, backup, and archive services for LSEG are resilient and performant. The successful candidate will work in the Storage and Backup support teams for LSEG, where our mission is to provide a high level of service to all group companies ensuring that data I/O has the lowest possible latency and is recoverable on-demand. Key responsibilities of the role Log and own all assigned incidents, problems and requests relating to storage, backup, archive and manage them through to restoration or resolution in accordance with the service level agreements to meet business needs. Provide regular updates on progress of incidents and requests to ensure satisfaction with the service before closing the incident or service request. Prioritize and clearly account for work. Ensure that time recording for BAU and project activities are accurately recorded. Be self-motivated in keeping technical knowledge up to date. Provide out of hours support on a rota basis. Understand the technology direction for the storage service and apply this to technical allocations and deployments. Work closely with the service and change management teams to ensure that all changes, operational and project comply with the minimum services standards and that service risks are minimized, and the service excellence process is a key area of focus. Ensure that the storage estate is maintained, highlighting operational requirements to refresh or replace technology to Storage Team Lead or Engineering in a pro-active and timely manner. Ensure that licensing and asset management is accurate, up to date and compliant. Capacity management including an awareness of data retention policies within LSEG. Key behaviours and skills required: Working experience 5+ year previous experience in a similar technology-based role, including dealing with the specific technologies listed. Education Bachelor’s degree or equivalent in an IT related discipline IT Skills Broad technical knowledge of subject matter on at least two of below technologies and should be able to apply this knowledge to solving problems. Good working Knowledge of Below Storage Infrastructure NAS PURE ,NetApp C MODE, EMC ISILON, Hitachi NAS EMC SAN, Hitachi enterprise storage systems Backup tools - Rubrik, TSM, Avamar, Netbackup Brocade Cisco enterprise storage area networking systems Soft Skills Good oral and written communication skills, including to ability to articulate complex issues and activities at an appropriate level for the audience. To work within the standards and guidelines of LSEG with an understanding and appreciation of the objectives of the business and services provided. A capability to develop effective working relationships with colleagues and external vendors is beneficial. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. 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Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Hear from people working across LSEG about their experience in a variety of areas. From technical innovations and use of data to volunteering and inclusion. Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.