Day-to-Day Responsibilities: Performs routine daily operations, troubleshooting for LSEG managed systems and applications globally ensuring correct referral and escalation of issues. To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner. To identify and report deficiencies in systems, services, and procedures, and ensure that corrective actions identified are completed. To produce daily reports of the incidents, changes, and Service Tasks. Participate in Project related activities to meet operational needs. To ensure knowledge Articles of all supported systems is continually updated. To provide a high level of customer service, whilst working under pressure. To follow and adhere to established Incident Management and Problem Management procedures. To raise tickets with SaaS vendors and bring them to resolution. Required Skill Degree in Computer Science or related technical field or equivalent experience 1-2 years’ experience in computer system operations for Junior role Experienced with Linux and Windows based operating systems and basic Networking concepts. Minimum knowledge and understanding of financial markets are desirable. ITIL Foundation certification is desirable. Excellent critical thinking and problem-solving capabilities. Ability to work independently and in a team environment. Ability to communicate effectively in English with all levels of staff, both verbal and written. Ability to act rapidly and logically under pressure and make effective use of others in resolving problems. Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision. Willingness to make changes to improve operational efficiency through innovation. Highly motivated, self-directed individual with a positive pro-active attitude to work. Customer and service focused, with determination to meet their needs and expectations. Be driven and committed to the goals and objectives of the team and organization as a whole Good background in SaaS and knowledge of technology estates Understanding of Agile and DevOps High level of proficiency with MS Office applications Experience in large investment banking or financial services organisations is a plus At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume/CV LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Hear from people working across LSEG about their experience in a variety of areas. From technical innovations and use of data to volunteering and inclusion. Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.