The Account Manager is a critical role in working directly with our advertising agency partners to execute on campaigns to meet client targets. The role supports our sales team to ensure that all aspects of campaigns are performing above client expectations while updating, educating and building relationships with advertising users. This role is specifically supporting the Belgium and Netherlands markets with occasional support for the UK and Germany when required.
The Account Manager facilitates the management of all aspects of the campaign internally working closely with our design teams, the advertising operations and our sellers while providing GumGum clients with an industry leading end-to-end experience.
Note: GumGum currently operates in a ‘work from home’ virtual environment with sporadic opportunities for in-person business and morale events (health guidelines permitting). There will not be any requirement to go into the office on a daily basis moving forward.
#li-hybrid
What You'll Achieve

Campaign Management Client Satisfaction

Implement and execute sold advertising campaigns across GumGum’s proprietary platform
Ensure successful campaigns by working with internal teams
Provide accurate campaign screengrabs in a timely manner
Utilise GumGum’s Insights Dashboard to provide detailed reporting and commentary weekly to agency teams on campaign performance, insights and recommendations
Provide detailed End of Campaign Reports in line with the campaigns objectives and KPIs, adhering to agency/client deadlines
Cultivate relationships with both agency contacts, along with client to directly manage the advertising campaign and optimize performance


Support new business development

Utilise GumGum’s internal inventory management system to assist with building media proposals for prospective clients.
Closely collaborate with and support the sales team in building campaign proposals – including Excel spreadsheets, PPT, Word documents and emails, when required.
Brainstorm and support the sales team in managing and executing strategic sales opportunities


Coordinate internal teams and execute on sold campaigns

Frequently work with the sales team to plan, manage, implement and execute sold advertising campaignsWork in tandem with clients and internal teams to traffic assets/creative/tags for campaign set up
Review campaign performance daily to ensure performance is trending to achieve KPIs. Meet with Ad Ops to suggest campaign optimizations
Present campaign performance and updates to client or sales team and communicate optimizations to achieve goals
Discover new opportunities for growth among existing campaigns, driving incremental revenue where possible


Execute on internal processes

Review and approve IOs and billing reports to ensure correct and timely billing occurs
Provide feedback to the company on how to best service clients' needs



Skills You'll Bring

BA/BS degree in Business (Advertising/Marketing) or similar experience
3-5 years of experience in the digital media field, preferably in online verticals - Account Management, Media Planning and/or Customer Service.
Extreme attention to detail
Excellent written and verbal communication skills
Intermediate PowerPoint, Excel and Word skills
Familiarity with Doubleclick, Comscore, Sizmek, MOAT, Integral Ad Science, Millward Brown, Salesforce, Nielsen, DoubleVerify and JIRA
Proficient with online advertising terms, concepts, and revenue model
Able to manage a variety of client needs while delivering on GumGum’s reputation for excellent customer service
Diplomatically manage various stakeholders both internally and externally while delivering on client expectations
Ability to balance competing demands in a high pressure environment to deliver on deadlines
Needs to be Dutch and French speaking
Highly self-motivated team player
Open to on-going feedback while maintaining a growth mindset
Self organized and proactive

What We Offer

Learn about our benefits perks package at gumgum.com/benefits. If you'd like additional information, your recruiter can share more specifics during the hiring process!