What you will be doing:The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge and Night Audit:Ensures that all Front Office Policies and Procedures are adhered toEnsures VIP procedures are being met or exceeded on a daily basis for all Guests.Coordinate the Arrival, Stay and Departure experience for all Guests.To understand and promote the hotel’s and departmental visionLead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relationsDevelop and maintain standards for the department, while adhering to Accor’s standardsProvide direction and support to Guest Relations Managers, Front Office supervisory positions and Ambassadors in their daily tasks relating to their rolesEnsure that all Front Office team have the supplies needed to perform their dutiesCommunicate and liaise effectively with other leaders in the department and hotel.Responsible to balance operational, administrative and Ambassador needsResponsible for ensuring consistency in exceeding guest service expectations.Energize the brand by promoting our Guest loyalty program.Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelinesCommunicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operationReviews arrival reports and VIP’s to ensure all special requirements are met or exceeded.Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training motivation of Front Office Ambassadors