Job Description : Context / Scope Global Diageo Business Services (GDBS) is a global multifunctional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash (OTC), Source to Pay (STP) and Record to Report (RTR) and Data Services (MDM). Diageo also has Captive Centers that support service provision in Global markets. GDBS is a multicultural, multi-language and matrixed environment. A program is underway to establish a Captive Service Centre in Bangalore to service global markets. The Data Service Stream in GDBS provides master data services which inclusive of data compliance and maintenance activities for GDBS served countries. This is being realized in cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY16 by the Data community. The Data Service stream underpins and enables the proper operation of the business processes by ensuring timely, accurate, compliant, and relevant master data maintenance – processes being STP, OTC, RTR, ETEC, HRO, Supply chain. Master data maintenance in scope for the team are: Vendor, Customer, Finance, Commercial, Employee and Product Supply master data. The Master Data Services supporting serves multiple markets / countries across the globe Diageo operating business. Dimensions The role is responsible for a specific area of Master Data maintenance across GDBS served markets. Market Complexity The role would entail responsibility for the step change, standardization, and process harmonization of Master Data maintenance across GDBS served countries. Purpose of Role The purpose of this role is to execute the creation and amendment of Customer/Vendor/Employee/Product/Supply/Finance Master Data in SAP for relevant markets within the agreed lead-times, and while maintaining business compliance. The role will also involve some business reporting. Diageo Capabilities Be authentic – Maintain great relationships with internal stakeholders and communicate in the right way. Stand for process quality and compliance. Find solutions – The role involves processing critical data requests under significant time pressure to agreed timelines. The candidate should be pro-active and highlight opportunities to improve processes where possible. Consistently deliver great performance – The role holder must be a self-starter and have strong prioritisation skills, staying focused on what business outcomes need to be delivered. They must demonstrate brilliant execution in all aspects of the role. Attention to detail, rigour and structure is essential. Manage People for Success– The role involves dealing with many requests from various teams. The candidate should be able to work with competing demands from different stakeholders. Top 3-5 Accountabilities Data Maintenance Create and maintain Master Data based on authorised business requests, according to the relevant policies and procedures Review Master Data Quality to ensure data is accurate and complete. Work closely with stakeholders on timely accurate completion of master data maintenance activities. Achieve individual goals including daily task, turn-around time, accuracy, and knowledge in the business process. Operational Reporting Complete and issue data-oriented reporting as requested on a timely basis Process Improvement Identify and pursue opportunities to streamline processes and increase process compliance with our stakeholders. Training and Capability Enhancement Train new team members and provide basic insight for stakeholders on Data related processes in SAP. Evaluate level of Right First-Time requests versus rejections to identify any capability gaps to be addressed. Qualifications and Experience Required Essential Fluency in English 3-5 years’ relevant work experience Product supply master domain Working knowledge on PLM/SAP application Working knowledge on Product supply master tools such as SAP – PLM/ECC/APO, SNOW ticketing tool any other Master data maintenance systems Understanding of Product master SLA’s, Generating required reports, and review with stake holders Understanding of E2E product cycle logically Excellent in working on MS office application Should have adequate knowledge about process improvements tools and technologies (like MDS, Macros etc.,) Attention to Detail/Accuracy - Demonstrates sound commitment to importance of “Right First Time” principle through ensuring own work is 99% error free Ability to work in a complex cross-functional or multinational environment and/or other WE language (if required) Basic Knowledge to navigate the ticketing portal and more specific to Material Master domain SAP knowledge for Material master including planning knowledge Review of supporting documents related to maintenance activity Perform Material master Creation/Amendment/Deletion in SAP Update and maintain critical information (such as PH, DUTY, TAX, etc.,) Publishing report on monthly basis to Governance/market management Query handling by coordinating with market data-coordinator, Data governance or relevant stake holder across various region(s) Periodical review of DTP to foresee any process deviation/updates for specific market/Global Perform testing in SAP test environment on any new technical change in system E2E ownership on the controls specified to the tasks Desirable: Demonstrated energy and drive to make a difference in the data role Prior business experience preferable Strong communication skills, able to clearly and concisely explain processes or reasons for data request rejection Knowledge of SAP would be an advantage Strong excel (macro preparation) experience Flexibility to support all the markets as well as to shifts Barriers to Success in Role (Optional) Lack of rigour and attention to detail, or an ability to work at pace. Lack of communication skills or ability to build good professional relationships. Inability to work with a broad set of stakeholders functionally and culturally. Lack of English fluency Inability to work assertively and proactively Not a team player Inability to drive for resolution Insufficiently open minded Flexible Working Options Based on market requirements Shift timings: Flexible based on market stake holders requirement Worker Type :Regular Primary Location:Bangalore Karle Town SEZ Additional Locations : Job Posting Start Date : 2023-06-22 With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential. DRINKiQ What's your DRINKiQ? 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