Stakeholder engagement/ client liaisonClient services and relationship building.Following up with existing schools and securing curriculum license renewals.Main point of contact for all customer’s technical and curriculum queries.Visiting and presenting to schools our products and services.Manage stakeholder engagement and client liaison with onboarded school’s decision makers/ administration.Maintain all customer engagement using the company’s CRM, Pipedrive.Develop and manage the customer engagement project plan and calendar.Liaise with iX team on all current and future product development.Liaise with Training and Operations team regarding all customer requirements.Manage the onboarding and training of new and existing client to the LMS.Assist with technical questions that are requiring redirect to instructors or other team members.Any other reasonable tasks as might be requested by management.Business DevelopmentWork closely with the sales and marketing team and senior management to develop and implement the sales strategy and product development.Identify opportunities and partnerships that will drive the company’s products and services demand.Represent and present on behalf of the company to all potential stakeholders – customers, prospective clients, industry partners and government.Lead events and marketing initiatives.Marketing and CommunicationsWork together with the CEO and marketing team to develop and manage the marketing and communication strategy and plan.Lead the marketing and communications strategy to develop customer journey, case studies and event participation: conferences; exhibitions; activations and demonstrations.Lead the content and messaging for the respective channels:Social MediaExternal communications: newsletter; blogs; case studiesWebsite (CMS)