The Client Senior Manager in Retail Services has an appreciation of industry and NielsenIQ products and services as well as a good understanding of the value those products and services bring to our clients. It is important to understand the Retail Service department’s role within the larger NIQ eco-system, making sure we create value for our clients in order to support win-win partnerships. Responsible for listening to, discovering and understanding client needs to identify sales opportunities and leveraging NielsenIQ’s unique value proposition. Expected to proactively build a valuable network both internally and externally. This individual will be responsible for a portfolio of clients in the South African Retail team.ResponsibilitiesFully understand the role of Retail Service department within the greater NIQ Eco-system and develop strong, positive relationships with key stakeholders at retail clients. Manage a team across multiple retail clients to plan and implement stakeholder engagement plan that drives positive retail partner engagement that affects overall NPS scores for our clients.Actively contribute to business planning process (financial targets, proposal submission, revenue on hand, pipeline) for your selected clients.Create an effective account plan for each of your retail clients that drives engagement, value and revenue growth.Ensure all deliverables, processes and solutions created are sustainable, compliant with best-practice, and adhere closely to zero-touch maintenance goals, and can be scaled/leveraged.Work with large datasets in numerous formats through NIQ’s own data management tools (Answers, Connect Express, etc) to extract insight and create deliverables for retail clients.Prepare and create insight solutions for clients which are user-friendly, intuitive, and meet the client or brief need.Take on briefs with autonomy and self-management, contribute to team planning with awareness of capacity, commitments, deadlines etc.Work proactively with the execution team within the retail team process to ensure on-time and quality BAU reporting to retail clients, and delivery of ad hoc client requests.Work proactively with Retail Operations /operations team to ensure data quality is top priority for our clients.Prepare and host team calls and workshops, client engagement sessions, and training sessions (internally and externally, remotely and in-person)Understand NielsenIQ’s Retail Products, and how to propose the best solution to fit the Retailer.Identify Retailer needs, prepare proposals and convert opportunities into sales, as well as responding to requests for proposals to build a healthy sales pipeline across a breadth of NIQ products.Communicate effectively with client relationship managers and clients to manage expectations on deliverables projects.Understand industry trends and seeks to learn best practices adopted by peer companiesWork continuously and collaboratively with international NielsenIQ teamsQualifications Skills4+ years of experience in a relevant account management function and/or with appreciation of NielsenIQ products, services and dataStrong and proactive written and verbal communication with excellent interpersonal skillsSales mindset and persistence, looking out for key opportunities to build a strong pipeline across the breadth of NIQ servicesUnderstanding of financial administration including loading of contracts, PO and Cash collection processesStrong problem solving and analytical skillsEffective time and project management skillsPro-active, sense of responsibility and can work independentlyTeam player spiritWhat We Can Offer For YouFriendly community and team culture that promotes flexibility, openness and simplicityInteresting work in dynamic environment in an international teamGreat learning and career development opportunitiesOnboarding programs and trainingsNIQ Values BehavioursValues: Integrity: Raise risks, expose issues, be truthful to your team and your clientsResponsibility: Own your part and see it throughPassion: Participate actively, speak up when you disagree, be fierce in the pursuit of your objectivesBehaviours: Think Like Our customers: Represent the voice of retail clients in internal discussions, eagerly learn about our client’s businesses and priorities at every opportunityKnow Our Business: Participate in knowledge sharing, training, break down silos and engage other BUsBe Inclusive Help Others: Support your team to cross the finish line togetherBe Honest Transparent: Radical Candor with leads and peers, honesty with clients, transparent workKeep Your Word: Be reliable and trusted on what you say you will do, maintain a strong say:do ratio.Take Ownership: Take initiative, be accountable, manage expectationsMake Things Better: Embody Stewardship – always leave things better than they were before you beganBe Courageous Aim High: Take off the blinkers, change the game, embrace ‘what-if’ thinking and tackle the big challenges