Position Scope: The Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotel’s existing accounts across various segments. All duties that are carried out should be in accordance with Fairmont Standards and legal requirements.Responsibilities:Account manage an allocated portfolio undertaking complete account management responsibilities for maintaining, servicing developing the accounts, growing revenue and tracking production.To increase the volume of transient and groups as set down, by targeting new business from existing and/or potential clients.To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date all times.To meet agreed monthly performance targets – appointments, account management calls, client appointments revenue targets as set by your line manager.To work effectively during the RFP process to ensure that all rate loading is completed by specified dates.To re-negotiate and re contract all annual wholesale and corporate accounts.To recommend membership of relevant industry associations, sales trips and tradeshows that will benefit the hotel in terms of achieving budget as set down.Attend and assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds and promotional activities.Update maintain sales contact lists and account information in Anais or other systems as directed.Maintain awareness of the hotels key competitors, of their client interaction, their key account base and corresponding rates and any property developments.To achieve a number of KPI’s relating to appointments, client interaction account development.To achieve new business targets and manage an agreed portfolio of existing accounts in order to retain and develop the business.Produce required reports of completed sales activity including details of face-to-face client appointments, presentations, familiarization trips and any other related client interaction.Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans. Each account is to have a complete and up to date ADP.Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.Maintain awareness of the hotels key competitors’ financial performance, of their client interaction, their key account base and corresponding rates and any property developments.To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when requiredCarry out Sales Trips to all business areas as specified both domestically and internationally as required.To carry out any other reasonable duties that may be required/attend assist with in-house marketing activities.Customer Relations:Provide efficient, friendly and professional service to all guests.Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.Work together with trust so that colleagues and management meet the goals of the department/Hotel.Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.Other:Take responsibility to ensure all required tasks are completed accurately and within given time frames.Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.Abide by Accor policy on EEO and Harassment in the workplace.Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.Any other reasonable request within your range of competence as required by your supervisor or Hotel Management.