Support Health and Nutrition Management Team and Internal and External Sales Team in achieving the overall sales strategy to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business and maximize profit.GeneralOperate to the highest standard of ethics as indicated in SGS integrity programs and act in line with all standard processes that exist within Health and NutritionSupport of Management and all Health and Nutrition Sales Team members (“the team”) to ensure timely creation of quotations and professional submission of all information as requested by clients, with the necessary and relevant follow-upPrepare quotations within set deadlines. Prepare client correspondence via email within a predefined time frame. Response to client telephone callsSupport to the team to maintain positive relationships with current and potential clients through timely and professional response to quotation related queries and testing requirementsSupport to the team in liaising with technical / operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of new and current businessSupport to the team in maintaining an awareness and understanding of all the company’s services, ensuring that the full range of the company’s services are presented to new and existing clients to maximize sales opportunitiesForward potential opportunities to other appropriate Business LinesEnsure that all work performed for clients is in line with procedures (PO number, signed quotation, relevant submission forms)Ensure client emails and telephone calls and voicemail messages are responded to within a reasonable time frameSupport to the team in maintaining quoting system and ensure follow ups on quotations issued.Seek technical advice from technical staff when preparing quotationsInvolve technical team in technical feedback required by clientsPromote the capabilities, facilities, personnel and experience of SGS Health and Nutrition Services, where applicable or requestedComply with health, safety and environmental acts, regulations, and requirementsWork with a safety conscious attitude and demonstrate good and safe work habitsSupport the team in developing and maintaining business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for Health and NutritionSupport the team to act as a key point of contact between SGS and customersSupport the team to maintain good relationships with customers, new and existing, through regular email and telephonic contact and ensure customer expectation and experience is managed accordinglyFacilitate customer service issues and communicate to management to ensure that expectations are achievedAssist and expedite the resolution of customer problems and complaints in conjunction with the business unit manager/s and their operations teamsSupport the team in coordinating sales effort with business development, marketing, accounting, technical and operationsSupport the team to prepare for and participate in trade shows, exhibitions, conventions and the likeSupport the team in focusing the sales activity in growing and developing existing clients together with generating new sales opportunitiesSupport the team in achieving the budgeted local contribution and revenue and in achieving and exceeding the revenue defined in their sales plansSupport the sales representatives in submitting accurate monthly sales reports as per relevant template by the required due date, for key and house accountsSupport the sales representatives to ensure client contact details and designations are maintained regularly, where applicable, for key and house accountsSupport the team in tracking and recording and updating weekly sales activities in line with defined KPI’s as per relevant templateOffer input on customer needs, problems, interests, competitive activities, and potential for new products and servicesAchieve KPI’s for new number of clients per month and revenue target for clients specifically assigned per monthAdhere to all quality and safety requirements of SGS management systemsFor quotations, ensure pricing policies and financial policies and procedures are followedActing on and updating of CRM leads assigned by direct line manager and response to clients in line with SGS golden standard rules which is 24 hours from date of assigning the leadPerform any other reasonable tasks as assigned by direct line managerMaintain positive relationships with current and potential clients by meeting and exceeding their expectationsSupport the team in communicating with technical / operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of new and current businessSupport marketing strategy and management and business development teams as appropriateMaintain awareness and understanding of all the company’s services, ensuring that the full range of the company’s services are presented to new and existing clients to maximize sales opportunities, where applicableForward potential opportunities to other appropriate Business LineQuality Health Safety SystemAdhere to all quality and safety requirements of the SGS management systemActively participate in safety related activitiesAlways wear appropriate protective clothing (where required)Adhere to all relevant HSE procedures and protocolsKeep workplace and equipment neat and tidyPerform Health and Safety inspections in designated areas, when requested and where applicableReport deviations and communicate instructions to improve and maintain the quality system