We are currently looking for IT Helpdesk and Endpoint Technician for our Qatar operations with the following terms conditions.Required education and prior experience:Mandatory: B.Sc. in Computer Science, Information Technology or Similar fieldMandatory: 2+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; AzureMandatory: 1-year experience in Azure, Microsoft 365 Suite support.Mandatory: Knowledge of Basic Network support.Optional: Knowledge of Helpdesk ticketing system.Desirable: Network Certifications Network+/CCNAKey responsibilities competencies:Serving as the first point of contact for customers seeking technical assistance over the phone or email.Performing remote troubleshooting through diagnostic techniques and pertinent questions.Performing on-site installations and support.Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)Install and configure Windows and other desktop software.Configure and manage connectivity and storageMaintain WindowsProtect devices and dataJoining time frame: 2 weeks (maximum 1 month)