About the Role:
This role will be reporting to the Manager, IT, and will be based in Bangsar South.Responsibilities:Ensure our internal users have their IT issues resolvedLogging and processing all technical requests based on the complaints/tickets received from the usersInstalling and configuring computer hardware, software, basic network troubleshooting, printers, door access, and CCTVPlanning and undertaking scheduled maintenance upgrades with HQSetting up accounts for staff, ensuring that all platforms used by the company installedCommunicate to clients via chat/f2f/emails to determine the nature of any problems they encounter.Investigating, diagnosing, and solving computer software and hardwareManaging the company’s IT assetAdministration, planning, and installation of Windows-based systems and some Mac/Linux machinesOn and Off-boarding of users across multiple systems and platformsMonitoring network status and reporting to the manager on a weekly basisWorking within our ticket system to ensure fast turnaround times for all helpdesk queriesOnsite and remote support for international users.Maintain and outperform SLAs and CSAT scoresManage office builds and miscellaneous physical extensions of the foodpanda business