Yesterday
Customer Service
Sven's Bakers Kitchen
Dubai, UAE
High School
Job Title: Customer Service
Job Summary: We are looking for a friendly and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues to ensure a positive customer experience. The ideal candidate should possess excellent communication skills, patience, and the ability to handle customer inquiries with professionalism and efficiency. Your role will be vital in building and maintaining strong relationships with our customers and promoting our brand's reputation for exceptional service.
Responsibilities:
1. Customer Support: Handle customer inquiries, complaints, and requests promptly and professionally via various communication channels, including phone, email, chat, and social media.
2. Issue Resolution: Listen attentively to customer concerns and resolve issues efficiently and satisfactorily, aiming for first-call resolution whenever possible.
3. Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and personalized recommendations to customers.
4. Order Processing: Assist customers in placing orders, processing payments, and providing updates on order status and shipping.
5. Complaint Escalation: Escalate complex or unresolved customer issues to the appropriate department or manager for further investigation and resolution.
6. Customer Satisfaction Surveys: Conduct post-interaction follow-ups to gather feedback and ensure customer satisfaction.
7. Record Keeping: Maintain detailed and accurate customer records, interactions, and case notes in a customer service database.
8. Company Policies: Stay up-to-date with company policies and procedures to ensure consistent and compliant service delivery.
9. Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell products or services to customers, enhancing their overall experience********Problem Solving: Use critical thinking and creative problem-solving skills to address customer concerns effectively********Customer Education: Educate customers about our products, services, and any available promotions or special offers********Team Collaboration: Collaborate with other customer service representatives and departments to share knowledge and ensure a seamless customer experience.
Qualifications and Requirements:
• High school diploma or equivalent. Some college or relevant certifications are a plus.
• Previous customer service experience is beneficial but not mandatory.
• Excellent communication skills, both verbal and written, with a friendly and courteous demeanour.
• Empathy and patience to handle challenging customer situations with a positive attitude.
• Problem-solving skills and the ability to think on your feet to resolve issues efficiently.
• Proficiency in using customer service software and basic computer applications.
• Multitasking abilities to handle multiple customer interactions and tasks simultaneously.
• Time management and organizational skills to meet customer service goals and response time targets.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the job.
• Ability to work independently as well as collaboratively in a team environment.
If you are a customer-focused and compassionate individual with a passion for delivering exceptional service, we invite you to apply for the Customer Service Representative position. Join our team and contribute to creating positive customer experiences that build loyalty and trust in our brand.
Job Summary: We are looking for a friendly and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance, answering inquiries, and resolving issues to ensure a positive customer experience. The ideal candidate should possess excellent communication skills, patience, and the ability to handle customer inquiries with professionalism and efficiency. Your role will be vital in building and maintaining strong relationships with our customers and promoting our brand's reputation for exceptional service.
Responsibilities:
1. Customer Support: Handle customer inquiries, complaints, and requests promptly and professionally via various communication channels, including phone, email, chat, and social media.
2. Issue Resolution: Listen attentively to customer concerns and resolve issues efficiently and satisfactorily, aiming for first-call resolution whenever possible.
3. Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and personalized recommendations to customers.
4. Order Processing: Assist customers in placing orders, processing payments, and providing updates on order status and shipping.
5. Complaint Escalation: Escalate complex or unresolved customer issues to the appropriate department or manager for further investigation and resolution.
6. Customer Satisfaction Surveys: Conduct post-interaction follow-ups to gather feedback and ensure customer satisfaction.
7. Record Keeping: Maintain detailed and accurate customer records, interactions, and case notes in a customer service database.
8. Company Policies: Stay up-to-date with company policies and procedures to ensure consistent and compliant service delivery.
9. Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell products or services to customers, enhancing their overall experience********Problem Solving: Use critical thinking and creative problem-solving skills to address customer concerns effectively********Customer Education: Educate customers about our products, services, and any available promotions or special offers********Team Collaboration: Collaborate with other customer service representatives and departments to share knowledge and ensure a seamless customer experience.
Qualifications and Requirements:
• High school diploma or equivalent. Some college or relevant certifications are a plus.
• Previous customer service experience is beneficial but not mandatory.
• Excellent communication skills, both verbal and written, with a friendly and courteous demeanour.
• Empathy and patience to handle challenging customer situations with a positive attitude.
• Problem-solving skills and the ability to think on your feet to resolve issues efficiently.
• Proficiency in using customer service software and basic computer applications.
• Multitasking abilities to handle multiple customer interactions and tasks simultaneously.
• Time management and organizational skills to meet customer service goals and response time targets.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the job.
• Ability to work independently as well as collaboratively in a team environment.
If you are a customer-focused and compassionate individual with a passion for delivering exceptional service, we invite you to apply for the Customer Service Representative position. Join our team and contribute to creating positive customer experiences that build loyalty and trust in our brand.