Responsibilities:

Customer Interaction:
Handle a large volume of incoming calls from customers with professionalism and courtesy.
Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback.
Provide accurate information to customers and address their concerns in a timely and efficient manner.
Issue Resolution:
Identify and assess customer needs to achieve prompt resolution of inquiries and issues.
Escalate complex issues to appropriate channels for further investigation and resolution.
Follow established procedures to ensure consistent and effective problem-solving.
Product/Service Knowledge:
Stay updated on product or service information to provide accurate and comprehensive assistance to customers.
Educate customers on features, benefits, and usage of products or services.
Documentation:
Maintain detailed and accurate records of customer interactions, transactions, and inquiries.
Utilize the company's customer relationship management (CRM) system to log information and track customer interactions.
Team Collaboration:
Collaborate with team members and other departments to share knowledge and best practices.
Participate in training sessions to enhance skills and stay informed about company policies and procedures.
Qualifications:

High school diploma or equivalent; some college education is a plus.
Previous experience in a customer service or call center role is preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations with patience and professionalism.
Familiarity with CRM systems and call center software is a plus.