Operational DutiesBe the key point of contact for the show teams in all matters on your allocated shows, internal and external.Accountability for setting, regular forecasting achieving operational show budgets for allocated events.Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features fully undertaking all related tasks.Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.Ensuring all allocated events are working within the company’s HS, Security Sustainability guidelines at all timesImplementation of internal and external Service Level Agreements on all allocated events.Oversee production and delivery of the show exhibitor manualCommunicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.Compile post event reports and KPI analysisIn collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.ManagementManage, mentor develop line reports others within the EMEA Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads priorities for each team member individually.Setting, monitoring and management of direct reports’ performance objectives and identifying training needs.Work with colleagues to achieve best practice in terms of operational planning and management.Compliance / legal / HS / SustainabilityAdhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirementsFollow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice continual improvement’s into all your event planningCollaborate with Informa HS team to ensure suppliers meet and exceed our HS requirements.Work with HS team on remedial measures where necessaryBe an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives