Yesterday
Laundry Operations Manager
Helping Hands Laundry
Dubai, UAE
High School
Location: Business Bay, Dubai
Company: Helping Hands Laundry
About Us: Helping Hands is a fully-equipped laundry business dedicated to delivering high-quality laundry services in Dubai. We pride ourselves on our commitment to excellence, attention to detail, and outstanding customer service. As such we provide a transparent process from pick up to delivery to each of our customers. We are a small team of less than 10, and we serve both retail customers and businesses, including spas and salons. We mainly serve within locations in Business Bay, Downtown Dubai and Meydan.
Position Overview: We are seeking a motivated female candidate who is fluent in English to join our laundry team as an Operations Manager. The Operations Manager will be responsible for overseeing all laundry and front desk operations, managing customer inquiries and orders, and ensuring smooth and efficient workflow in our day-to-day operations.
Responsibilities:
1. Manage customer queries in English via telephone, WhatsApp or walk-in setting promptly, efficiently and in a friendly manner********Take new orders and plan pick-ups and deliveries according to requested services********Manage the staff by monitoring their attendance, monitoring their daily tasks and planning their schedules.
4. Process customer orders accurately and efficiently using our internal ERP system. This includes data management related to orders and transactions, customer details, expenses, payments and receipts********Share daily reports generated via our ERP system with the management team
6. Coordinate with laundry staff to ensure timely completion and delivery of customer orders********Handle customer complaints or concerns professionally, resolving issues to the satisfaction of the customer and the company.
8. Maintain cleanliness in the laundry space including the front desk area and lobby********Collaborate with the management team to develop and implement strategies for improving customer service and operational efficiency.
Qualifications:
1. Excellent communication and interpersonal skills, with the ability to interact professionally with customers********Fluency in English is mandatory. Working knowledge of Arabic is a plus********High school diploma or equivalent; additional education or training in hospitality or customer service is a plus.
4. Proven experience in a customer service operations or front desk management role, preferably in a retail or service-oriented environment. Experience working in the UAE service industry is a plus********Experience in managing small teams is a plus********Strong organizational and multitasking abilities, with a keen attention to detail.
7. Proficiency in computer skills, including familiarity with ERP systems. Specific experience with ‘BUSY’ (Business Accounting Software) is a plus********Ability to work efficiently in a fast-paced environment and manage multiple tasks********Knowledge of laundry services or experience in the laundry industry is a plus but not required.
If you are a self-motivated individual with a passion for providing exceptional customer service, and leadership for a small team, then we encourage you to apply for the Laundry Operations Manager position at Helping Hands Laundry. Join our team and become a key player in our mission to deliver top-notch laundry services to our valued customers.
Salary: AED 4000-5000 Monthly
Working hours: 10 am-9 pm
How to Apply: Interested candidates are invited to send in their CVs on WhatsApp at +********When sharing your CV, please also tell us why you are interested in joining our team.
Only shortlisted candidates will be called in for an interview. We thank you for your interest in the position and our company.
Equal Opportunity Employer Statement: Helping Hands is an equal opportunity employer and welcomes applications of all nationalities, backgrounds, and identities. We believe in fostering a diverse and inclusive workplace where all employees are treated with respect and dignity. Qualified candidates from any nationality are encouraged to apply.
Visa: Candidates who already hold working rights in the UAE or a working visa are preferred. However, visa sponsorship is also available for qualified candidates who may not currently hold working rights in the UAE.
Company: Helping Hands Laundry
About Us: Helping Hands is a fully-equipped laundry business dedicated to delivering high-quality laundry services in Dubai. We pride ourselves on our commitment to excellence, attention to detail, and outstanding customer service. As such we provide a transparent process from pick up to delivery to each of our customers. We are a small team of less than 10, and we serve both retail customers and businesses, including spas and salons. We mainly serve within locations in Business Bay, Downtown Dubai and Meydan.
Position Overview: We are seeking a motivated female candidate who is fluent in English to join our laundry team as an Operations Manager. The Operations Manager will be responsible for overseeing all laundry and front desk operations, managing customer inquiries and orders, and ensuring smooth and efficient workflow in our day-to-day operations.
Responsibilities:
1. Manage customer queries in English via telephone, WhatsApp or walk-in setting promptly, efficiently and in a friendly manner********Take new orders and plan pick-ups and deliveries according to requested services********Manage the staff by monitoring their attendance, monitoring their daily tasks and planning their schedules.
4. Process customer orders accurately and efficiently using our internal ERP system. This includes data management related to orders and transactions, customer details, expenses, payments and receipts********Share daily reports generated via our ERP system with the management team
6. Coordinate with laundry staff to ensure timely completion and delivery of customer orders********Handle customer complaints or concerns professionally, resolving issues to the satisfaction of the customer and the company.
8. Maintain cleanliness in the laundry space including the front desk area and lobby********Collaborate with the management team to develop and implement strategies for improving customer service and operational efficiency.
Qualifications:
1. Excellent communication and interpersonal skills, with the ability to interact professionally with customers********Fluency in English is mandatory. Working knowledge of Arabic is a plus********High school diploma or equivalent; additional education or training in hospitality or customer service is a plus.
4. Proven experience in a customer service operations or front desk management role, preferably in a retail or service-oriented environment. Experience working in the UAE service industry is a plus********Experience in managing small teams is a plus********Strong organizational and multitasking abilities, with a keen attention to detail.
7. Proficiency in computer skills, including familiarity with ERP systems. Specific experience with ‘BUSY’ (Business Accounting Software) is a plus********Ability to work efficiently in a fast-paced environment and manage multiple tasks********Knowledge of laundry services or experience in the laundry industry is a plus but not required.
If you are a self-motivated individual with a passion for providing exceptional customer service, and leadership for a small team, then we encourage you to apply for the Laundry Operations Manager position at Helping Hands Laundry. Join our team and become a key player in our mission to deliver top-notch laundry services to our valued customers.
Salary: AED 4000-5000 Monthly
Working hours: 10 am-9 pm
How to Apply: Interested candidates are invited to send in their CVs on WhatsApp at +********When sharing your CV, please also tell us why you are interested in joining our team.
Only shortlisted candidates will be called in for an interview. We thank you for your interest in the position and our company.
Equal Opportunity Employer Statement: Helping Hands is an equal opportunity employer and welcomes applications of all nationalities, backgrounds, and identities. We believe in fostering a diverse and inclusive workplace where all employees are treated with respect and dignity. Qualified candidates from any nationality are encouraged to apply.
Visa: Candidates who already hold working rights in the UAE or a working visa are preferred. However, visa sponsorship is also available for qualified candidates who may not currently hold working rights in the UAE.