Essential •Management of high performing teams• Confidence and creditability• Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues.• Ability to prioritise deliverables and plan accordingly• Embraces change whilst remaining productive and positive• Leadership / Management and conflict resolution skills• Performance management and disciplinary skills• Ability to coach and motivate individuals• Excellent written and communication skills• Willingness to be approachable• Determination to achieve targets• Strategic thinking