The Job:• Providing IT support to all users globally via the Company Service Management Tool• Delivering a high level of customer service when assisting staff in resolving IT issues• Ensuring all issues are logged and documented via the Company Service Management Tool• Ensuring a thorough understanding of user requirements and needs• Following up issues, to minimise any adverse impact on productivity or business oberation• Working proactively to troubleshoot potential problems before they arise• Desktop imaging and operating system deployment to new and existing hardware• Providing application support for programs such as Microsoft Office, Sage Accounts, Google Chrome, Adobe Creative Cloud, etc• Installing authorised software to laptop and desktop machines• Conduct fault finding to laptops, desktop machines and handheld devices• Creating user accounts and managing mailbox and VOIP phone system administration• Producing and maintaining departmental procedures, checklists for tasks and FAQ sheets• Performing daily checks, such as system backup checks and ensuring records of checks are maintained• Interest in cloud computing, G Suite for Enterprise• Keeping abreast of industry news and updates• Coming up with new ideas how to improve departmental processes/procedures• Ensuring skill base is kept up to date, including passing any applicable technical exams• Managing Ad-hoc project work, as required