Role Purpose
• To provide communications solutions to customers by promoting and matching products services to customer needs.
• To actively grow client markets, thereby generating revenue and improving customer satisfaction.
Experience Required
Essential
• 6 months sales/customer service experience as a call center agent
Competencies Skills Required
Essential
• Customer Care
• Numeracy
• Products
• Telephone Etiquette
• Stress Tolerance
• Multi-tasking
• Processing Speed
• Comprehension
• Selling Techniques
• Interpersonal
• Communicating
• Listening Skills
• Computer Applications
• Problem Solving
• Time Management
• Reading Writing
• Information Locating