Employment Type Permanent Closing Date 29 Nov 2023 11:59pm Job Title Security Service Delivery Manager Job Summary As a Senior Service Delivery Consultant, with Cyber Security experience, your role's pivotal in uncovering and translating customer needs and requirements to ensure and constantly improve excellent service delivery. You'll excel in this Security Service Delivery role by being customer experience obsessed and demonstrating strong customer advocacy using a deep understanding of their systems and business priorities to identify and implement opportunities that enhance the customer service experience. Job Description The opportunity As a Senior Security Service Delivery Consultant, with Cyber Security experience, you'll help to optimise the utilisation of people, tools, and technologies to enhance the customer's Cyber Security Group You may currently be a technical Security Consultant/ Engineer, looking to utilise your security experience in a more service-based way, and if so, will train, coach and upskill you in the Service Delivery space, or a Service Delivery Consultant / Manager who's had experience in Cyber Security projects / contracts. Please note, it's essential that the person coming into this role is technically knowledgeable within Cyber Security specifically. This particular position will also suit someone happy being on customer site 2-4 days per week in the beginning, while you're building the rapport and trust with the customer. This will give you the opportunity to really embed and immerse yourself in the customer you're working with. What you'll do This is a super varied role with lots of responsibility, where you'll have the opportunity to role up your sleeves and use your Cyber Security and Service knowledge. Here's a snapshot of what you'll do. Work with the customer on the development and enhancement of the operating model the service uses Work with the Telstra security teams to scale-up the service as required in the case of P1 and P2 incidents or critical security and high-risk events Manage the reporting and provision of the services Telstra are providing to QLD Health Assist and review the customer's cyber preparedness, and assist in yearly cyber exercises, as required, or requested Assist in the coordination of testing of Telstra business continuity for the service. Provide input into the BCP Plan for the customer SOC. Provide advice and guidance on the plans to ensure service continuity Organise info sessions between the Telstra Security Experts and the customer's Cyber Security Group Facilitate training and documentation of the service, including process flows and continuous improvement. Document the Knowledge base articles for the support, engagement, service level management and reporting of the Telstra Purple security engagements, incidents, and requests. Reporting, documentation, change management, post incident reports, problem management, Request Management, and Service Level reporting Facilitate and provide supporting documentation to implement a request for change for remediation of an event About you Cyber Security experience and knowledge, and bonus points if you've used this in a Service Management role, with knowledge of ITIL processes Local to Brisbane so you're within easy reach of the customer site You understand incident and request workflows to optimise engagement of Telstra Purple security teams You've got a resilient and robust personality, with demonstrated experience working on complex projects and are experienced in overcoming challenging situations, bringing stakeholders on the journey You're a professional plate-spinner, who can manage ambiguity/complexity and guides the team in responding to constantly changing requirements and priorities You have demonstrated ability to act with urgency and responsiveness to stakeholder issues, prioritising multiple activities to deliver the best outcome Project coordination or Project Management is a plus What we offer Flex appeal; choose where, when, and how you work Performance related pay 16 weeks paid parental leave for primary and secondary carers Access to thousands of learning programs, so you can level-up Purchased annual leave scheme Additional Telstra day off 30% off Telstra products and services Toolkit provided (laptop + mobile phone + plan paid for) If you're passionate to succeed as part of an agile and experienced team, get your skates on and apply today! ------------------------------------- We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. www.telstra.com.au/careers/diversity-and-inclusion or email us at *****@******.telstra.com noting your preferred method of contact. We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. *****@******.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. Explore our teams ********