A Snapshot
As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways:

Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk.
Supporting the BSM in property related services

Please note, this role will be based in our data centre in Hong Kong.
Your Day to Day
Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;

Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS
Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI.
Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health safety


Monitor and manage the performance of outsourced services vendors and contractors, including cleaning of plant, equipment, pipework and plant rooms, etc.
Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations. Issue reports, change and incident notices as when required.
Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers
Lead minor capital projects for customers/internal purposes
Supervise operational metrics, data and analyse risks
Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM)
Implement and administer inventory control programs/purchase parts and supplies

Requirements

5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, building monitoring systems, trades or related fields
Excellent collaborator with strong communication skills in English and Mandarin
Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and OM manuals
Able to read and comprehend single line diagrams
Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus.
Exceptionally flexible, forward-thinking and motivated by change
Effective customer management skills and meeting chair experience
Experience of LV WR2, HV WR2 and maintenance of fire service installation