09.07.2023
Customer Success Executive
NielsenIQ
Johannesburg, South Africa
Microsoft OfficeGraduate degree
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Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.Client ServicingMaintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior managementAssist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standardsAssist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentationsCommunicate client needs to appropriate team membersProvide "in office" research, administrative and operational support to senior staffBe directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.Functional / TechnicalMaintain an accurate and up-to-date knowledge on research techniques and applicationsIntegrate multiple data sources to answer business issuesPerform quality checks on all reports for alignment to request, accuracy and correctnessEnsure standard operating procedures within area of responsibility are observedRecommend improvements in work processes within area of responsibility Typical PositionPre-requisites:BA / BS RequiredFresh Graduate or 1 to 2 years of working experienceEntry level knowledge of statisticsEntry level knowledge of common Microsoft Office applications
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