POSITIONIT Support EngineerLOCATIONJohannesburg – East RandSALARYNegotiableSUMMARYAre you ready to be the backbone of innovation? Our client, situated in the bustling hub of Gauteng, is on the lookout for a proactive IT Support Engineer to join their dynamic team. Your mission? To guarantee the seamless operation and advancement of their IT systems, empowering the organization to thrive in the digital age.RESPONSIBILITIESResponding to technical support calls from end users of computers and software applications.Taking ownership of customer issues reported and seeing problems through to resolution.Supporting employees with any IS&T challenges that may arise.Raise Tickets for issues that need to be escalated to the Corp IS&T Support Team on Their (Ticketing Platform)Assist in the installation of new network equipment (Firewalls / Switches / Cables / WiFi AP’s) and any other technical issuesInstalling and Configuring computer hardware/software/systems/networks/data backups / MFP.Upgrade and Repair all computers (Chrome OS / Windows OS / Linux OS) as well as LAN/WAN as and when necessary. Every reasonable effort must be made to eliminate unnecessary risk and downtime.Obtaining quotes and placing orders with the Procurement Department and Admin work Ordering of IS&T equipmentLiaising with service providers regarding remote server issues (AWS platforms / Azure platforms / GCP platforms)Referring complex IS&T issues to service providersMaintaining all system security levels to comply with Group standards to combat any security threats. Crowdstrike (on an Enterprise Scale) or similar, as well as all other assistance required by the CISO.MINIMUM REQUIREMENTGrade 12 (or equivalent) plus Diploma or Degree in relevant field or assessed equivalent competence.A+ / N+ – fundamental understanding of networks essentialMCSE Qualification Beneficial, CCNA BeneficialMeraki Equipment (Firewalls / Routers / Switches / WiFi AP’s / Cameras / Sensors) /Network Managed PoE Switches – HP / Cisco / Aruba / Meraki Cisco experience is essential.Active Directory – Maintaining Active Directory / Creating User AccountsAWS Experience – EC2 / S3 / Storage Gateway / Glacier etcSaaS / IaaS / PaaS experienceGoogle Workspace Administration