Scope and general purpose of the role.Accountable for all laboratory related tasks (product testing and equipment calibration) including, precision, accuracy, reliability, repeatability of test results. Handling the maintenance of the ISO 9001 quality management system across the Business .RESPONSIBILITIES WILL INCLUDE:TESTING AND ANALYSIS:Conduct process investigations, finds root cause of defects (performs root cause analysis of quality issues raised), and implement appropriate corrective action measures.Test and verify products against established specifications / requirements and identify, hold and or reject products that do not meet the required specifications / standards.Ensure internal customer complaints from the DC’s from receipt, testing through to communication of test results, generation and issuing of test reports.Report all non-functional equipment and raise job cards.Ensure that calibration and verification of measuring equipment is done.ADMINISTRATION REPORTS:Keep record of all test results.Perform process-quality auditing using a checklist at prescribed frequencies.File all quality records for record keeping purposes and to ensure ease of retrieval.Facilitate completion of non-conformances.Facilitate corrective action process to ensure actions are followed up in a timely manner.Update the MDI display boards with non conforming information.Update weekly quality scorecard and report.Foster or lead QA committee reviews with the DC’s to drive QA improvement.Assist with maintenance of the ISO 9001 Quality System and assist with writing of work instructions (Standard Operating Procedures), improve troubleshooting documents, and participate during the company’s system audits.Conduct internal audits.Train/coach team leaders/operators regarding SOP’s and any work-related tasks critical to quality.Maintain housekeeping especially in the laboratory (area of responsibility) and assist with the implementation and maintenance of the 5S program.PROJECT ACTIVITIES:Participate in departmental and other meetings as required and provide regular feedback and updates on any production/process related issues.Keep abreast of Best Practices in technologies techniques affecting the quality/ production process or outcomes.Communicate with the department manager on issues of importance and provide up to date information on the progress of ongoing activities and projects.Support continuous improvement project aimed at improving customer complaint and business quality standards.SAFETY:When on the plant ensure that safety equipment must be worn at all times namely: safety shoes, safety glasses, earplugs, glovesEnsure that all Company Safety policies are adhered to at all times.WHAT WE WILL BE LOOKING FOR IN YOU:Work StandardsQuality OrientationManaging Work (includes Time Management)Planning and OrganizingTechnical/Professional Knowledge and SkillsCommunicationBuilding PartnershipsInitiating ActionInformation MonitoringFormal Presentation