Main Purpose of JobManages and oversee the production process of all remuneration-related surveys, including regularly published surveys for the national market and specific industries as well as customised surveys.Client servicing leader for remuneration-related surveys and maintains the client servicing function aligned to the Deloitte client service standard.Manages the requirements, testing and implementation of developments to the survey systems to ensure a market leading offering to clients as well as efficient and effective operational processes.
Key Performance Areas: 1. Survey ProductionManage the team’s production activities to perform across all surveys:Ensure timeously collect data from survey participants.Oversee the quality of job matching in the team and perform ad hoc quality checks across the team.Oversee the team’s verification process is being adhered to and resolve key client queries in good time.Oversee and manage the survey production process end to end i.e., producing all the surveys, explanatory notes, trends and practices questionnaires accurately and efficiently.Instrumental in planning and conducting all relevant checks per above to ensure timely production of surveys.Product and System Development activities to perform and manage:Key accountability to review the product offering and implementing product improvements.Maintenance of job catalogue on relevant roles as part of the survey production.Test system changesManage implementation of changesInstrumental in finding opportunity for improvement/ enhancements and automation of the benchmarking process. 2. Revenue / SalesManage survey production, product enhancements, system developments, client service and marketing to achieve the following sales objectives:Contribute to the overall sales revenue target.Increase the number of lines of data applied in surveys.Maintain a client retention rate of 75% per client service consultant and in the team.Increase the number of survey clients.Manage new leads and allocate to a consultant.
3. Client Service Build distinctive client relationships by establishing credibility, positioning our firm as a marketplace leader, seeking, and maintaining deep networks and consistently demonstrating our unique ability to deliver valuable, innovative, and high-quality client services.Accountable for all personal and team deliverables, highlight potential risks regarding scope and resourcing, monitor financial impacts on the firm, continuously build network, maintain client relationships, use external network to discuss relevant trends and achieve sale objectives for level.