The Customer Service and Sales Executive is responsible for the production of quotations into the relevant system within agreed timescales and to advised criteria, predominantly for existing customers. Following up of quotations raised to increase conversion to order outcomes. Escalation of new customer enquiries to the relevant Sales Team.Handling, management and successful completion of customer orders from all channels and Product/Business Sectors, ensuring entry into the relevant system within agreed timescales and to advised criteria.The required outcome is continuity of the highest level service experience for customer managed orders from the point of order entry to delivery and payment.Communication with internal and external contacts are handled with the utmost professionalism to project the high quality image and standards provided by LGC.Ensure that all customer price requests received are responded to by production of a formal quotation and quotations are followed up within agreed timescales and conversion rates.Respond to “Tender” requests.Push LGC manufactured products in the production of quotation requests for 3rd party products.To ensure that all customer orders received are entered correctly into the Pastel system on the day of receipt or within agreed timescales and that the customer receives anotification on release of the order.Ensure that all customer orders are placed with suppliers within the agreed timescale.To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.Improve back-order management and up-dates to customers by monitoring and chasing Shipments and/or suppliers.Responsible for the daily management of Service Cloud Case ensuring tasks are dealt with and or escalated to ensure response times are within agreed KPI timescales.Register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the KPI reporting is maintained and issues escalated to the Manager.Communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.Responsibility for ensuring that customer expectations are exceeded against response KPI’s.To actively promote the Webshop to all customers.