Key Responsibilities:
• Supervise and coordinate all housekeeping staff, including training and scheduling.
• Oversee the cleanliness and maintenance of guest rooms, public areas, and back-of-house areas.
• Ensure all rooms and lodge facilities are prepared and maintained according to lodge standards.
• Implement and maintain inventory and ordering of housekeeping supplies and amenities.
• Develop and enforce procedures for cleaning and maintenance tasks to ensure efficiency and quality.
• Monitor and report on housekeeping budgets and expenses.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to standards.
• Handle guest requests and complaints related to housekeeping promptly and professionally.
• Collaborate with other lodge departments to ensure seamless guest experiences.
• Uphold health and safety standards in housekeeping practices and operations.
• Train and mentor housekeeping staff on standards, procedures, and guest service expectations.
Requirements:
• Proven experience as an Executive Housekeeper or similar role in a hospitality setting, preferably within a game lodge or luxury resort.
• Strong leadership and organizational skills with the ability to manage a diverse team.
• Excellent attention to detail and high standards of cleanliness and hygiene.
• Knowledge of cleaning chemicals, equipment, and techniques.
• Ability to work under pressure and manage multiple tasks efficiently.
• Excellent interpersonal and communication skills.
• Understanding of health and safety regulations and procedures.
• Reliable with a strong work ethic and commitment to guest satisfaction