Prepare individual sales action plans in line with the overall sales strategy to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business and ensures LC targets are achieved with maximized profit. Ensure current sales opportunities are maintained and identify new ones to meet required revenue targets within defined areas of responsibilities.Support Sales Manager and Business Manager in conjunction with the business strategy set by the Health and Nutrition (HN) Business Manager: Grow all testing services and food inspection service offerings across HN by pro-actively and re-actively, selling and promoting the product ranges on offer, to all industry sectors in South Africa and where applicable Africa, with the prime objectives of meeting the divisional budget by maintaining current key client portfolio and growing this portfolio to also include new clients. This will be achieved by compliance to all relevant HN SOP’s.GeneralOperate to the highest standard of ethics as indicated in SGS integrity programs and act in line with all standard processes that exist within HNIn conjunction with overall sales plan and strategy, support management to create and execute plans to manage and grow current designated accounts in specific sectors identifiedPrepare quotations, service level agreements and tenders within set deadlinesPrepare and develop proposals, quotations, tenders and client correspondence within a predefined time frameEnsure timely creation of quotes and professional and accurate submission of all information as requested by clients, ensure follow-upEnsure that all work performed for clients is in line with procedures (PO number, signed quotation, relevant submission forms)Ensure client emails and telephone calls and voicemail messages are responded to with a reasonable time frameMaintain quoting system and ensure follow ups on proposals and tenders and SLA’sProvide management with regular forecasts and client updates, and sales reportsSeek technical advice from technical staff when preparing proposals, quotations, tendersInvolve technical team in technical feedback required by clientsPromote the capabilities, facilities, personnel and experience of SGS HN ServicesIdentify, research, plan and contact potential clients to establish new business in order to achieve targeted revenue growthAnticipate, identify and understand client’s needs and pains and translate those into sales opportunitiesMonitor customer satisfactionMaintain positive relationships with current and potential clients through regular contactComply with health, safety and environmental acts, regulations and requirements.Work with a safety conscious attitude and demonstrate good and safe work habitsEstablish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for HNAct as a key point of contact between SGS and customersResponsible for sales visits to present SGS service offerings, as defined by sales call planMaintain good relationships with customers, new and existing, through regular contact and ensure customer expectation and experience is managed accordinglyFacilitate customer service issues and communicate to management to ensure that expectations are achievedAssist management in taking the appropriate decisions in relation to sales and marketing trends within the industryAssist and expedite the resolution of customer problems and complaints in conjunction with the business unit manager/s and their operations teamsCoordinate sales effort with business development, marketing, accounting, technical and operationsSupport management in analysis of the territory/market’s potential and determine the value of existing and prospective customers’ value to the organizationSupport management to identify advantages and compare organization’s products/services against competitorsSupport management to execute the sales strategySupport management to keep abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areasSupport management to prepare for and participate in trade shows, exhibitions, conventions and the likeSupport management in focus the sales activity in growing and developing existing clients together with generating new sales opportunitiesSupport management in achieving the budgeted local contribution and revenue and in achieving and exceeding the revenue defined in sales planSubmit accurate monthly sales reports as per relevant template by the required due date where this report includes client visit details and the key points discussed during the visitEnsure client contact details and designations are maintained regularlyTrack and record and update weekly sales activities in line with defined KPI’s as per relevant templateSupply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and servicesAdhere to all quality and safety requirements of SGS management systemsFor client proposals, SLA’s and tenders, ensure pricing policies and financial policies and procedures are followedActing on and updating of CRM leads assigned by management and response to clients in line with SGS golden standard rulesPerform any other reasonable tasks as assigned by direct line managerPerformance indicators will include but will not be limited to below:Client Engagement and Calls (new and potential)Revenue (Sales value in terms of target vs achieved)LCNew Leads/OpportunitiesNumber of proposals issuedCustomer retentionWins vs. Losses (Conversion rate)Sales VolumeUpsell/Cross-Sell opportunitiesValue of sales pipelineAnticipate, identify and understand current client’s needs and pains and translate those into sales opportunitiesIdentify, research, plan and contact potential clients to establish new business to achieve targeted revenue growthMaintain positive relationships with current and potential clients through regular planned and scheduled contacts (nationwide) as per call planLiaise with technical / operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of new and current businessSupport marketing strategy and management and business development teams as appropriateMaintain awareness and understanding of all the company’s services, ensuring that the full range of the company’s services are presented to new and existing clients to maximize sales opportunitiesForward potential opportunities to other appropriate Business LinesTrack competitor activity and pricesQuality Health Safety SystemAdhere to all quality and safety requirements of the SGS management systemActively participate in safety related activitiesAlways wear appropriate protective clothing (where required)Adhere to all relevant HSE procedures and protocolsKeep workplace and equipment neat and tidyPerform Health and Safety inspections in designated areasReport deviations and communicate instructions to improve and maintain the quality system