At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things. The Enterprise Risk Management team enables transparent, disciplined and effective risk management across the Group. We do this by – Embedding a sound Risk Management Framework, underpinned by a strong Risk Culture. Ensuring Risk Management as a function operates effectively and efficiently, with a well-controlled operating environment. Partnering with the business to deliver simpler, better strategic risk investment outcomes. Providing better risk data and understanding to improve decision-making and drive better risk outcomes. Enabling risk professionals to perform at their best. Holding people to account for managing risks and complying with obligations. See yourself in our team : Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. The Chief Data Analytics office (CDAO) team are responsible for driving an uplift in the Consumer Data and Analytics capability across the Retail Bank. The team comprises of several functions and capabilities including NBC Design and Performance, Consumer Data Office, Delivery, Advanced Analytics and Modelling, Data Science, Planning and Operations, and Risk and Regulatory Programs to support the goals of Group Marketing. We are interested in hearing from people who have: Extensive relevant experience in using data and analytics to drive business results, preferably in the Financial Services sector. Advanced analytical, numerate and logical reasoning skills. Ability to navigate complex systems and large data sets. Strong attention to detail. Proven problem solving, planning, project management and decision-making skills. .Advanced communication and engagement skills, with a collaborative style; Ability to articulate complex analytical requirements and findings in common non-technical terms. Good understanding of B2B Financial Services products, value proposition go-to-market strategies. Prior experience with customer journeys, marketing campaigns, or customer decisioning. Experience of and/ or a desire to work within an Agile / Scrum environment. Flexible approach and ability to deal with change and develop new ways of working to drive continuous improvement. Commercial experience with data exploration analysis tools (e.g. SQL) Experience with campaign management or customer decisioning systems. Prior experience with Pega will be highly beneficial. Degree-level qualification in numeric or business discipline. Strong Microsoft Office skills (esp. Excel, PowerPoint). Roles and Responsibilities: Working collaboratively in cross-functional Scrum teams with Marketing, Product, Analytics and Business Segment colleagues, you will be responsible for leveraging the Group’s data assets to provide insights, design multi-channel customer journeys and develop always-on campaigns that transform customer engagement by delivering tailored customer communications – the right message to the right customer, at the right time, via the right channel. You will deliver to deadlines by managing multiple priorities in a fast-paced, agile environment where you will build these customer journeys in the form of Next Best Conversation customer decisioning contact strategies. You will synthesise qualitative and quantitative data and facts from various sources to identify relationships and patterns, drawing logical conclusions about customer needs and how best to meet them. Using advanced business acumen, you will translate complex business requirements and objectives into technical briefings to support the customer journey Next Best Conversation development process. You will research/understand customer needs and identify relevant analytics and data points that will enable us to contact each customer on the right topic, at the right time, and via the right channel. You will refine and optimize Next Best Conversations based on performance analysis to maximize achievement of objectives Critically, you will be at the heart of pioneering a new way of how the Business Private Bank interacts with customers. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 28/02/2024 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.