Sodexo are currently looking for an IST Application Specialist to join the team based in Balcatta in a full time, permanent position.Reporting to the IST Business Partner, you are the technical resource to support, maintain, develop and deploy Microsoft Dynamics 365 solutions for our IFMS platform.You are primarily responsible for providing analysis and rectification of business-critical issues/outages/breakages with urgency and in a timely manner. You will also provide advice on potential functional and technical design improvements, while meeting business demand and quality requirements, in line with Microsoft product roadmaps.Working closely alongside other IST Applications Specialist and a team of Microsoft-certified professionals, your responsibilities will also include:Performing systems integration testing and architectural reviews of changes or enhancementsWithin D365, ensuring system enhancements are well scoped, signed off and proven in a test environment before deploying to the production environmentsDevelop design and estimations, based on the breaking down of complex business process, into simple elements, that will provide resolution to the requirements.Use JavaScript, C#, and Power Automate, to customise the dynamics 365,About youTo be successful in this role, you will ideally have recent experience with Microsoft CRM Development within varied project environments. You will have a Graduate Degree or equivalent in computer science or computer applications discipline and experienceworking on Microsoft D365 or previous Microsoft CRM Online projects.You have a continuous improvement mindset and can problem solve and trouble-shoot while working with initiative and a commitment to delivering quality outcomes.Additional experience and knowledge requirements include:Microsoft D365 customer engagement (CE) design and development experienceExperience documenting Solution ArchitectureMicrosoft D365 Customisation and Development (.NET/JavaScript)D365 Field Services (Resco platform)Developing and supporting CRM plugins, workflows and processes