The team
Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)
What you will achieve
In your first 30 days:

You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings


You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support


You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team

In your first 60 days:

You’ll begin to shadow your team mates calls to get a good understanding of the Dialpad deployment process


You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment
You’ll incorporate Dialpad’s methodology into your deployment plans within Smartsheet

By 90 days:

With the help of the Professional Services management team you’ll work directly with customers and lead their deployments


You’ll host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management

Who you are
You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team.