Front Office ManagerTrain and develop the front office team in the departmental operating standardsMaintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programsTo lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activitiesFoster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestionsTo lead daily concierge and front office briefings and monthly employee meetingsTo have a complete understanding of and to adhere to Accor Hotels Resorts policy relating to Fire, Hygiene, Health and Safety.To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with the Talent Culture.