EXECUTIVE RESPONSIBILITIES EMPOWERMENTEnsures that all events run smoothly and guests are well looked after from the moment they arrive to the time they leaveEnquires whether guests are satisfied throughout the EventsOffers attentive service to guests, adapting to any constraintsEstablishes good relations with guests, offering advice and fostering customer loyaltyKEY OPERATIONAL RESPONSIBILITIESFinancialTakes part in inventories and manages stocks under his/her responsibilityIncreases revenue for the point of sale through additional sales techniquesPrepares and analyses financial reports/results and implements corrective actions as necessaryManages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.Ensures strict adherence to Events Banqueting SOPs and internal bill settlement policy, as per the company/hotel guidelines and Brand policy.OperationalOrganizes the work for the team, including the need to multi-skill in employees for job requirementsEnsures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)Continuously takes initiatives to enhance and improve the team member’s product knowledge.Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.Ensures the Events Space is prepared to a high standard for as per the discussion with the guest, which is mentioned in the BEO / FP and that all equipment is used correctlyTakes the global level of activity into account when managing the flow of events in the Hotel.Checks the quality, speed and overall efficiency of the team/ events staff.Ensures that the Back of the house service areas are maintained as per the hotel standards.