One of South Africa’s Leading Treasury Outsourcing Company is currently seeking top talent. Their support desk facilitates solutions for clients on Treasury Management Systems.Fully integrated best practice solution that supports treasury in its entirety, fulfilling cash, debt, and investment needs. A global leader in next-generation treasury solutions in the cloud, empowers CFOs and finance teams to enhance compliance, reduce risk, and gain the insights necessary for strategic financial decision-making. Another section enables companies of all sizes to manage cash, enhance liquidity utilization, streamline electronic payment processes, and boost treasury controls and efficiencies.Key ResponsibilitiesBeing the first contact for all of our Treasury Management Systems Support ClientsDevelop and maintain process documentation, including user guides, technical specifications, and standard operating proceduresEscalate complex queries to subject matter experts as neededParticipate in continuous system testing, validation, and quality assurance to ensure accurate functionality and data integrityEnsure continuous improvement and effective usage of the system and internal procedural steps to maximise the system’s outputLiaise with clients to ensure that their usage and output of the system flows smoothlyProvide technical support to end-users by addressing Treasury Management System (TMS) issues and optimising system performanceMinimum RequirementsBachelor’s degree in Finance or Information Technology / Computer ScienceAt least 2 years of experience in a customer support roleKnowledge or experience in dealing with a ticketing systemUnderstanding of treasury management systems and treasury operations will be beneficialPrevious experience or knowledge about H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, ScriptingJob Type:Full-timeWorkplace type:OnsiteLocation:Pretoria, South AfricaExperience Level:Entry level