The Account Manager will be a key member of our Commercial Organization team, working closely with our clients, partners, and creative department. The AM is responsible for the successful execution of digital advertising campaigns utilizing Innovid’s Omni-Channel Marketing Platform. The AM can resolve internal and external campaign issues, provide training and best practices to Innovid’s customer base and has a keen ability to effectively project manage and monitor client initiatives in order to successfully manage client relationships. Providing outstanding customer service and a quick learner of internal tools and technologies are musts. The AM should have strong analytical and problem solving skills, including a high level of comfort with Excel.
What You Will Do:

Main point of contact for all client day-to-day communication and oversight; owns overall client satisfaction and proactively identifies opportunities and works with Account Director to optimize, retain and up-sell business
Ability to effectively communicate in team-oriented environment; function as liaison between multiple departments
Properly manage time and deadlines while balancing multiple projects/priorities internally and externally
Technical guru with proficient knowledge of 3rd party vendors; ability to troubleshoot tracking issues and recommend best practices
Project manage campaign execution to ensure all campaign requirements are met; measure campaign progress and communicate effectively both internally and externally
Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed.
Responsible for general training and oversight to ensure all campaign tasks are done correctly and efficiently
Act as escalation point for direct reports for all campaign set up needs, feasibility checks and general support
Generate and analyze detailed campaign reporting; provides detailed insights and analysis for client and suggests optimization strategies for increased performance
Lead all campaign related communication, including kick off calls, weekly status calls, troubleshooting discussions and in-person client presentations
Support Product team with user feedback and insights related to new releases of our tools and products

What You Will Need:

2-5 years of experience in online advertising space in an account management role; agency or publisher experience desired
Strong knowledge of digital video space: media planning, creative, and publisher trafficking
Knowledge of industry specific terms related to digital media and in particular, video (ie VAST, VPAID, verification, Viewability)
Selling experience specifically in upselling of clients on products and services a plus
Experienced in compiling, documenting and communicating client requirements to internal stakeholders (in production, or creative services, or operations)
Must have experience managing and executing digital campaigns as main client point of contact; video experience desired
Future-minded individual with a strong desire to contribute to an emerging leader in the online media space
Thrives in a dynamic, fast-paced, high-growth work environment
Strong working knowledge of entire Microsoft Office suite
Bachelor's degree

What We Offer:

High visibility role with a tremendous amount of growth potential
Competitive compensation package for qualifying employees, which includes: health, dental, and vision insurance. Life insurance, PTO + Sick Days, 401K + match, a volunteer program, paid parental leave and stock options.
Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.

The base pay range for this position is $80,000-110,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
This position is eligible for quarterly bonuses based on specified benchmarks, in accordance with all applicable bonus terms and conditions
This information is provided per New YorkCity’s salary disclosure law.
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