The SRE is responsible for meeting the agreed upon SLO’s for the Enterprise Imaging systems in their area of responsibility. The SRE Lead will plan and assign all maintenance and deployment work, will train and guide multi competency teams on how to work on the systems, will ensure the improvement of tools and procedures necessary for the operation of the systems and will perform work such as troubleshooting, root cause analysis and some complex maintenance tasks themselves. The SRE Lead is responsible for developing, designing, automating, monitoring and maintaining our complex datacenter, on-premise, and cloud environments that host a variety of high throughput web services and applications.Location: Preferred location is PST/MST
Supervisory Responsibilities:Direct work of Operations, Infrastructure and Monitoring Teams in a matrix environmentTrain and Guide of Operations, Infrastructure, Monitoring and Support staff Enterprise Imaging System operating procedures and best practicesDuties/Responsibilities:Participate in defining SLIs, SLOs and SLAs for Enterprise Imaging SystemsOwn system designs, documentation, platform management, and capacity planning for Enterprise Imaging Systems in your area of responsibilityCollaborate with System Architecture to develop Solution Architectures for your area of responsibilityDirect and collaborate with multiple teams in a matrix environment to perform maintenance, troubleshooting and deployment to meet the specified SLO’sCollaborate with RD, Monitoring and other Teams as necessary to develop and implement effective mechanisms to monitor SLO’sPerform troubleshooting, deploy systems or execute maintenance tasks as necessary to meet the specified SLO’s on production and internal environmentsImprove reliability, quality, and time-to-market of our suite of software solutionsBuild software and systems to manage platform infrastructure and applicationsPartner with architecture and development teams to improve services through rigorous testing and release proceduresImplement security infrastructure and sound security processes and controls partnering with our Security teamCreate sustainable systems and services through automation and process improvementsSupport 24/7/365 mission-critical healthcare environments