[What the role is] Join us at IRAS, where we are redefining the tax experience for our community and seeking talented professionals like you to make a transformative impact. Whether you are an experienced professional or a fresh graduate eager to learn, this is your opportunity to leverage your skills and contribute to building a socially responsible taxpaying community. At IRAS, you will have the space to apply your knowledge and expertise while contributing to a diverse range of tax administration fields, from compliance and policy formulation to taxpayer services. We value resourcefulness, strong communication skills, and the ability to think critically and strategically. You will have the opportunity to play a vital role in shaping the future of tax administration. [What you will be working on] As part of our team, you'll be involved in the following key areas: Managing the Electronic Tourist Refund Scheme (eTRS) System Challenge the status quo by re-imagining service delivery and operations within the eTRS ecosystem Identify opportunities for improvement and experiment with new technologies and tools to enhance service delivery and operations Evaluate and leverage cutting-edge technologies to support eTRS operations and compliance work Drive the adoption of digital solutions through effective change management and collaboration with stakeholders Collaborate with various internal and external teams to ensure seamless coordination and integration of technology and processes for the eTRS system, including performing and supporting system testing activities Measure success and track the success and impact of our initiatives   Compliance Work Conduct compliance programs and audits to detect and recover wrongful GST refunds, ensuring fairness and integrity in the system Review transactions referred by Singapore Customs and Immigration Checkpoints Authority to identify non-compliance and take appropriate follow-up actions Handle referral cases related to GST refund claims from tourists [What we are looking for] To excel in this role, we are looking for candidates who possess the following qualities: Bachelor's degree in any discipline. IT, Computer Science, or Engineering-related fields are preferred Prior experience working on Agile IT projects is advantageous Knowledge and experience in software testing are advantageous Strong communication and networking skills to engage with stakeholders effectively Comfortable working in an agile manner, with knowledge of UX Design as an advantage Resourcefulness and ability to work independently Excellent stakeholder management skills to secure buy-in from relevant parties Ability to work in cross-functional, cross-agency, and external stakeholder teams to co-develop innovative solutions Strong analytical skills, coupled with a curious mindset to question and probe Join our dynamic team and make your mark on the future of tax administration. Submit your resume via Careers@Gov today. Only short-listed candidates will be notified. The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security External Relations, and Administration Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters!