cctv access control technician wifi access points ESSENTIAL DUTIES
• Performs basic point-to-point troubleshooting on CCTV, Burglar, Fire, Keyless Access and Intercom equipment.
• Performs regular preventative maintenance functions and building assessments to include physical inspection,
written reporting, and repair of all life safety devices.
• Inspects and coordinates work performed by authorized vendors to ensure projects meet scope of work, project
specifications, and guideline requirements.
• Performs call center duties to include call taking, work order creation, troubleshooting, dispatch, and reporting.
• Responsible for maintaining regular communication with supervisor and management staff through the use and
check of email, mobile phones, regular team meetings, direct connect device, PDA, work order system, and other
communication tools.
• Conducts interdepartmental training as required on Freezer/Cooler Probe devices as well as perform basic
troubleshooting, installation, and configuration of all other life safety devices to include but not limited to surveillance
equipment, keyless access components, intercom systems, IP address validations, analog and digital clocks, fire/burg
components, and others as required.
• Performs barcoding, camera validations, cable labeling, floor plan mapping, and other inventory activities for all life
safety system devices.
• Responds as directed to emergency and non-emergency life safety system failures, including fire/burglary system
outages and alarm calls.
• Manages the time and attendance function in the work order system to input project time, daily work, and leave
time requirements; enter ticket status updates; and place materials requests.
• Meets or exceeds all required productivity goals according to Service Level Agreements, i.e. service call response
times, ticket closure status updates, and all others as determined by the Director of Safety and Security.
• Collects and maintains an accurate inventory of all in-use life safety equipment, maintain service records, upgrades,
and warranty information.
• Performs continual skills updates, training, and research to stay abreast of current and emerging relatedtechnologies and product enhancements.
• Maintains strong written and effective oral communication skills for both internal and external stakeholders,
customers, and peers.
• Demonstrates attention to detail to ensure successful resolution to customer requirements in a timely and cost
effective manner.
• Shift times may vary based on assignments made by the Director of Safety and Security.
• Works a rotating on-call schedule.
• Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular
business hours and as needed.
• Performs other duties as assigned by an appropriate administrator or their representative.