Job Description Production Supervisor This position is responsible for supervising the production processes and the fulfillment of the key performance indicators of the operation by managing staff on the shop floor and coordinating resources. His/her duties include leading Team Leaders and the manufacturing personnel, assigning employees roles, monitoring production levels at different points in the production process, and developing workplace policies. Ensures compliance with good manufacturing and quality practices, provides constant coaching and feedback to ensure compliance with standards. He/she facilitates a healthy environment, ensuring that the people on his team live the principles and values of the company. Activities 1. Leads production team in achieving production goals around Safety, Quality, Service and Cost. 2. Ensures compliance to quality systems, Golden Rules,product specifications, process instructions, safety, requirements and company policies. Includes the diligent management of non-conformances to ensure appropriate corrective and preventive actions. 3. Hires, trains, develops and evaluates production personnel to ensure the appropriate resources and talent are in place. 4. Ensures all production reports are up to date and accurate. Utilizing the data for continuous improvement and recommendations. 5. Manages and leads production projects from start to completion, ensuring projects are completed in a timely manner. 6. Monitors daily work metrics and provides direction and guidance to achieve goals and troubleshoot work problems with employees; convey a sense of urgency and drive issues to closure. 7.Evaluates team member’s performance as well as development opportunities on a regular basis of performance review. 8. Participates in developing new procedures and processes to improve manufacturing or introduce new products. 9.Creates, routes, collaborates and approves document change orders that affect production documentation. 10. Oversee daily factory production ensuring that handover from shift to shift is carried out in an efficient manner especially in relation to handoff of shortages and maintenance issues. Required Knowledge Experience Education: University degree the areas of engineering, industrial production, administration or the like that qualify you for the position. Experience: 2 to 5 years of experience as a Manufacturing Supervisor experience in food or medical industry, managing people. English (80% desirable, B1-B2) Required Capabilities Excellent written and oral communication skills Proficient with SAP, MS Word, Excel and Outlook Microsoft. Ability to effectively improve processes. Developed leadership competencies. Eager to learn. People-oriented. Results-oriented. High sense of urgency and leadership. Exceptional interpersonal relationships. Self-motivated. GMP Knowledge. TPM Knowledge. Location: Costa Rica, San José, Pavas. Location(s) San Jose, Costa Rica Plant Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. ABOUT US Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company. Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food. WHY US We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food. Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz. INCLUSION MATTERS TO US Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives. Doesn’t matter who you are, where you’re from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry. We’re committed to: Hiring and growing talent from diverse backgrounds and perspectives. Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities. Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.