Join our talent community and receive the latest Workday news, content, and be first in line for new job opportunities. Join our Talent Community! Please visit the Contractor Positions at Workday page At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE™) and creating a brighter workday for all is the cornerstone of all we do. Join us! Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday. Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. To review our data use practices, visit our Recruiting Privacy Policy. You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at *****@******.com. Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the Team The Workday Adaptive Planning CSM team is driven by excitement for our products and a desire to help our customers have an exceptional experience with our cloud solutions. We’re a group of hard-working professionals, with a diverse mix of experience and backgrounds, located across the United States, EMEA and APAC. Our team promotes Workday’s core values with a strong commitment to our employees being the first of them. How important are these benefits to you? 1. A flexible work schedule 2. Dedication to your career happiness and development 3. Work-life balance and well-being 4. An active commitment to inclusion, belonging and equity About the Role The Customer Success Manager (CSM) plays a critical role in the success and execution of Workday Adaptive Planning. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. Ultimately, your goal as a CSM is to ensure that the value derived from the solution far exceeds customer’s expectations; as such, the role requires a combination of customer management experience and pricing expertise. Additionally, this role relies heavily on personal accountability for results, and a willingness to go ‘the extra mile’ for each and every customer. What you'll be doing Establish a relationship across the customer's organization, from Executive Sponsors to day-to-day contacts. Facilitate adoption of our Planning solution through discussions about the company's business goals and objectives. Document customer use cases and develop success plans that will help customers increase the value of their investment. Be aware of changes within the customer organization to proactively address any challenges that might impact the use of our solution. Manage renewals from start to finish, including price discussions and working with our legal team to ensure contractual compliance. Identify up-sell opportunities and collaborate with Account Executives to generate new proposals. Engage customers for marketing activities such as case studies, reference calls and participation in Workday customer events. Expected results within 6-12 months: After receiving initial training/onboarding we expect you to have gained and maintain a knowledge of Workday products and services so that you can translate a customer's needs for other Workday support teams. Self-sufficient management of a high-volume book of SMB accounts totaling 5M+ in ARR. Conduct recurring meaningful engagements with your customers, including post-go-live meetings, customer journey discussions and quarterly and annual business reviews. Manage all aspects of the renewal cycle, executing renewals timely and attaining appropriate uplift. Achieve/exceed customer renewal quotas, NPS response rates, and other defined CS success metrics. About You Basic Qualifications - Customer Success Manager At least 3 years’ experience as a CSM for SaaS companies Experience managing a high-volume book of business Experience using a CRM solution (i.e. Salesforce, Gainsight, etc.) Basic Qualifications - Senior Associate Customer Success Manager At least 3 years’ experience in a sales or customer success role for SaaS companies Experience managing a high-volume of customers Experience using a CRM solution (i.e. Salesforce, Gainsight, etc.) Other Qualifications Excellent verbal and written communication skills, including the ability to be highly organized with time management Eager to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, and Product Management) Strong ability to create account plans that are tailored to a customer's unique goals and situation Experience with pricing principles and sales practices in SaaS environments Familiarity with the EPM/CPM space or with financial ERP applications is a plus As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact *****@******.com to explore what, if any, reasonable accommodations or exemptions Workday is able to offer. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!