, Philippines Job Family Group: Human Resources Jobs Worker Type: Regular Posting Start Date: December 28, 2023 Business unit: Human Resources Experience Level: Early Careers Job Description: Where you fit Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore – whether that means building up new areas of expertise or taking in a different direction. As we transition to cleaner forms of energy, the challenge facing the energy industry in the coming decades is considerable. To support Shell’s ambition, HR Advisor provides world-class HR experience to Employees and Line Managers that is essential in a changing and competitive talent landscape. As an HR Advisor, you will empower performance by creating exceptional HR experiences. What’s the role? As HR Advisor, you will provide end-to-end HR Operations support to employees, line managers, and local HR. More specifically, your key responsibilities will include: Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Workday Shell People, as well as documentation, including on-going support to employees. Management of cases according to established ways of working, including: Using the Salesforce tool to log queries and updates, create cases and ensure closure of cases WIPs management, keeping customers updated on the status of open cases Taking ownership of end-to-end processes, Handing-off cases to other teams in HR Operations as required, Dealing with third party service providers, Meeting established KPIs and SLAs. Timely escalation of complex queries to senior advisors, SMEs and policy teams. Acting as a country or process focal point if necessary. Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases. Building partnerships with HR Partners (HRitC, HRitB, GOS and other HR Services teams) by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing. Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids). Ensuring the info in Knowledge Management is up to date. Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives. Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) Data Privacy rules, including reporting all FCM Data Privacy breaches. What we need from you? A Bachelor’s Degree preferably in HR or Business Administration Minimum of 1-2 years’ work experience in HR Previous experience in Shared Services, Call Centre, Service environment is an advantage Exposure to an administration and /or services-oriented position is preferable Experience in Service Excellence SAP experience is an advantage Strong IT skills (Microsoft suite of products) Good communication skills (Good command, both written oral) Company Description Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world. Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career. An Innovative Place to Work There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change. Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies. Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part. An Inclusive Progressive Place to Work To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential. We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there. We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology. We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. A Rewarding Place to Work Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer. According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.