Client Servicing and Value CreationAccountable for his/her team to deliver against SLA for assigned clients and accountable to manage the client relationshipGets involved in client relationship management throughout issue escalation in collaboration with internal stakeholdersEnsures delivery of meaningful and value-added insights to assigned clients. Delivery on client business issues and tracking of outcomesWhere required presents to varied client audiences delivering insightful and actionable recommendationsContribute to Thought Leadership and other industry presentations where requiredResponsible for collecting Voice of Client on their experience servicing qualityResponsible for creating the senior stakeholder engagement and build the rapport with these stakeholdersCommercial ResponsibilitiesWork with Commercial team to include Service Model elements in contract renewal with clients from the planning stageAccountable for identifying opportunities through day-to-day engagement and handling off to Commercial teams for further stages.Client Engagement ModelOwns the client relationship and responsible to make sure his/her team to regularly update client health internal tracker, with ability to anticipate issues before they occur, bringing all NielsenIQ functions and key partners together to act on/resolve issues.Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectivesLeads Client review process, focusing on service quality and ROI elements to refine the Joint Business Plan and alignment with clients on a regular basisAccountable for Net Promoter Score (Client satisfaction survey) process result, ensuring service quality meets client expectation, timely addressing client escalations.People ManagementResponsible of a team of analytics insights including people managers.Ensuring his/her team to prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions.Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standardsAct as coach, guide and mentor to employees and contribute to succession plan for the teamEstablish a strong team environment focused on exceeding internal and external client requirements